Customer Service Human Resources

Chauntre' D. Shaw

***** ********* *****

Houston, TX 77065

281-***-**** (mobile)

************@*****.***

Objective:

I currently possess over fifteen years experience in HR, Finance, and

general business administration. I am seeking a position that will utilize

and further develop of my professional skills.

Work History:

At Balance / Shell Oil Company, Houston, Texas, Executive Administrator

(Finance, Operations, and HR), October 2005 - April 2009

. HR, Finance and Operations administrative support.

. Travel Program Manager / Logistics Coordinator - provided twenty-four

hour support for company and/or travel emergencies, responsible for

procurement of travel for employees and/or equipment to/from land and

off shore installations, both domestic and international.

. Prepared feedback, recommendations, and audited business practices and

policies to identify and communicate areas of risk and potential

improvement opportunities.

. Participated in business planning process; providing information and

assistance to business units as requested.

. Recruiting efforts, candidate screening, new hire orientations,

employee relations, conflict resolution, and training and development

process planning.

. Facilitated employee benefits enrollments and inquiries, fielded and

researched payroll and benefits issues and questions, liaison for

employees and benefit center and management.

. Expatriate support and relocation assistance.

. Managed company's training database, employee certifications, offshore

clearances, visas, and work permits.

. Vendor management, month end close report processing, company credit

card reconciliation, employee timekeeping, project billing, and

expense report auditor.

. Editor-In-Chief of company newsletter.

From within Shell Oil's Human Resources Department (10/05 - 03/06):

. Performed processing and audit procedures of Temporary Living Expense

Reports and fulfilled promissory notes for Shell Employees affected

by Hurricanes Katrina and Rita.

. Prepared, assembled, and organized support documents for work

performed, charges approved, and loans funded.

. Facilitated future program review efforts.

Rolls-Royce Energy Systems, Houston, Texas, Senior Specialist- Admin

Support,

April 2004 - June 2005

. Prepared weekly, monthly, quarterly, and annual finance reports for

multiple engineering projects.

. Coordinated domestic and international travel arrangements.

. Prepared and edited presentations, budget analyses, marketing

strategies, proposals and contracts utilizing Microsoft Office Suite.

. Tested databases for functionality in preparation for pending SAP

implementation.

. Supported satellite human resources department by processing and

tracking new hire paperwork, orientation scheduling, and benefits

enrollment assistance.

. Supervision, workflow delegation, and monitoring of lower level

clerical staff.

Southwest Bank of Texas, Houston, TX, Executive Assistant (Loan Services

Dept), August 2003 - January 2004 (Temporary Assignment)

. Managed personal calendars of Senior Vice President and six department

managers.

. Prepared monthly, quarterly, and year-end financial reports.

. Supported management with correspondences and inquiries.

. Prepared expense reports, scheduled staff meetings, seminars, training

classes and conferences.

. Coordinated travel arrangements for management staff.

. Verified attendance, hours worked, and salary adjustments for

department employees.

. Assisted support staff with the drafting and editing of department

policies and procedures.

. Performed updates to department website and newsletter.

Robert Myer Enterprises d/b/a Express Personnel Services and Cashier's

Check Cashing, Baton Rouge, LA, Operations Manager, September 1998 - May

2003

. Monitored the daily functions of the business, defining steps to

improve operations.

. Business development via outside sales; and other client retention

efforts.

. Facilitated hiring process, including interviews and applicant

screening.

. Recruited applicants via Job Fair and Expo participation.

. Assisted with the development of marketing strategies and promotional

ad campaigns.

. Identify qualified applicants via internet, referrals, school and job

fairs, and direct mail.

. Fulfilled job requisitions for temporary, contract, and direct hire

positions.

. Resolve client customer service issues.

. Immediate supervisor to three permanent and four temporary employees.

Education

August 1993 - May 1996

Louisiana State University, Baton Rouge, LA

Business Administration

References:

Available Upon Request

Contact this candidate