Customer Service Administrative Assistant

Courtney O. Reid

760-***-**** ( **********@****.***

QUALIFICATIONS____________________________________________________________

. Successful in learning and comprehending new systems and

methods.

. Superior telephone, customer service, data entry, and computer

skills with proficiency in MS Word, Excel, Outlook, and

PowerPoint.

. Able to multi-task when situation arises.

. Excellent teacher/trainer; patient and effective when working

with a wide range of personalities.

. Self-motivated and confident in making independent decisions.

. Very well organized and able to meet deadlines.

WORK EXPERIENCE__________________________________________________________

Tri-Ad

August, 2009 - Present

Benefits Administrator.

. Prepared general correspondence, forms, and reports.

. Maintain and supervise office correspondence files,

directives, and publications.

. Perform other routine clerical tasks incidental to the

function of the

office, such as filing, operating copier and maintaining

records, manual and handbooks.

. Electronically managed database (Laserfiche) which houses

electronic copies of highly sensitive information.

. Administer contracts between clients and the medical, dental,

and vision carriers.

. Provide COBRA, Health Savings, Retirement and Flexible

Spending (FSA) Participants information on coverages and

claims and enrollment documentation.

North County Times

September, 2008 - November 2009

Sports Clerk / Freelance Video Journalist

. Compiled and formatted sports statistics for the web and news

paper.

. Checked all completed work for typographical accuracy before

publishing.

. Served as the liaison between players, coaches, and parents

concerns by organizing meetings and interviews

City of Sugar Land

May, 2008 - August, 2008

Communications Intern

. Served as the liaison for residents and city officials.

. Reviewed public service announcements for accuracy before

broadcasting.

. Analyzed and investigated proposals of new developments

within the city.

. Initiated corrective actions for the city channel during

natural disasters and emergencies.

Waterless Company

January, 2006 - May, 2008

Administrative Assistant

. Verified accuracy and currency of records for new customers.

. Assisted customers with funds and availability questions.

. Handled various accounting transactions and reconciliation

tasks.

. Processed transactions accurately and efficiently in

accordance with established policies.

. Ensured regulatory requirements were adhered to.

. Initiated, typed, and prepared correspondence, memorandums,

reports, and worksheets required to facilitate the processing

of delinquent account holders.

. Trained new administrative personnel.

Bank of America

March, 2004 - January, 2006

Senior Teller

. Cashed checks, made deposits, and processed cash advances.

. Balanced 4 ATM's two times a day.

. Trained backup how to balance ATM's.

EDUCATION___________________________________________________________

California State University - Fullerton (2004-2008)

Fullerton, CA

. Bachelor's Degree

o Major: Communications

o Minor: Sociology

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