Customer Service Quality Assurance

Steef Hanna Contact

Tel : 703-***-****

e-mail : abknr2@r.postjobfree.com

Address

***** ******* ******, **********, ** 22191

Profile

Objective

Obtain a position at well known company where I can maximize customer service

skills, quality assurance, program development, and training experience.

Education

1999 to 2002

Bachelor in Biological Chemistry

Ain Shams University, Cairo/ Egypt

2003

Kit Maintenance Diploma (KMD)

Kit Technological center, Cairo, Egypt

2002 to 2003

Five months of Training in Sales and medical Promotions

Royal Co., Cairo, Egypt

Computer Skills

Proficient or familiar with a vast array of programming languages, concepts and

technologies, including:

Web designing:

(PHP and HTML)

Projects:

http://www.manrotrading.com/

http://www.onewayg.com/ar/

http://www.onewayg.com/vb

Microsoft Windows,

DOS

MS Office

(Word, Access, Excel and PowerPoint)

Photoshop

Switch Max

Computer maintenance:

KMD Diploma

(Microsoft certified)

Internet

(browsing and searching)

Language Skills

Arabic

Native language

English

Fluent in speaking, Reading and writing

French

Hindi

(Basic: level3)

(Basic: level2)

Work Experience

In USA:

Panera bread

Associate trainer

March 2009 to recent time

Giant Food

Customer service associate

August 2009 to recent time

Ross

Cashier

March 2009 to August 2009

Circuit city

Product follow team member, Product Merchandising and Sales

In EGYPT

PharmaCare Pharmaceutical Co.

Supervisor

(Sales and Promotion)

August 2002 To March 2008

Side business

Computer Maintenance and web designing

March 2003 to August 2008

Activities and Interests

Drawing

Charcoal And Photoshop paintings (Earned High school Award)

Automobile

Cars in general, sports cars

Traveling

Learning new cultures and languages

Thank You For taking The time To Read My Resume

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