Sales Customer Service

AMY L. BAUE

314-***-**** ? *******@*****.*** * Hazeltine Court ? St.

Charles, MO 63303

SALES & ADMINISTRATIVE PROFESSIONAL

Operations ~ Client Relations ~ Inside & B2B Sales

Dynamic & results-oriented professional who is articulate and persuasive in

dealing with all levels of management and able to influence & build instant

rapport brings superior skills in attention to detail, decision-making,

organization & communication.

CAREER ACCOMPLISHMENTS

Operations/Inside/B2B Sales

Slender Lady Nutrition & Fitness

(Owner) 2003-2005

. Increased sales 50% in year two of entrepreneurial start-up business.

. Retained 90% of Slender Lady's clients through successful marketing

plans.

. Responsible for daily operations, hiring/firing & sales training of

employees & recruiting 1099's to provide in-house ancillary services &

developed retention and reactivation systems and programs & created new

sales channels.

. Designed monthly & quarterly marketing programs, coordinated regularly

with non-profits to raise awareness & connect to the community while

writing monthly copy for press releases, community interest stories &

creating layouts for ads.

. Performed individual nutritional consults weekly to members & streamlined

presentations for groups of 10-25.

Inside Sales

Marriott Vacation Club International-Licensed Real Estate Agent

(Orlando, FL) 2006-2008

Inside sales position for #1 vacation ownership company with $26 billion in

annual sales.

. Provided individualized solutions for families by customizing

vacationing needs.

. 25% closing ratio in 90-minute presentations of $25K product for

individualized vacations.

. Maintained in-depth knowledge of Marriott's 52 resorts and 3200 hotels

globally.

. Solely responsible for performing all follow-up, customer care &

technical use questions.

PROFESSIONAL EXPERIENCE

Baue Insurance Services, St. Charles, MO (Office Manager)

2009-present

Contributed to the start-up of Health, Life & Voluntary Products business

for broker and responsible for contacting internet-generated leads

immediately to secure appointment for broker while maintaining 10%

appointment setting on alternative prospecting methods.

. Development and management of marketing plans and strategies.

. Knowledge and use of Act! CRM to track clients & prospects.

. Client retention & new business development.

. Maintain office records, accounting information & ensuring budget.

Living Lord Lutheran Church, Lake St. Louis, MO

2009-present

(Chairperson-Steering Team)

Lead decision-maker leading teams formed over a 2-year course in marketing

to a1300-member congregation affecting a change in the culture of the

church.

. Attained 22% involvement of worshiping congregation in marketing feedback

groups.

. Attend quarterly, 2-day conferences for training & lead next quarter's

goals.

. Develop & maintain project-specific schedules

. Monitor work production of all volunteers & coordinate monthly

meetings.

. Successfully met deadlines & budgets for 4 quarters.

. Event coordinator & designer of functions held for 80-100 congregants.

. Evaluate data & feedback collected & maintain all records from events

& interviews to form recommendations to Church Council Governing

Board.

. Promote teams & their concept to the congregation through written

communication for newsletters & weekly bulletins, internet,

audiovisual & short presentations & coordinate marketing material.

O'Fallon Chamber of Commerce, O'Fallon, MO, (Membership Director)

2000-2001

. Achieved 10% increase in new monthly B2B membership sales while

maintaining excellent customer service and personal contact in order to

build and retain relationships with local businesses & sat on Chamber

committees as liaison for Executive Director.

Taylor & Associates, A Spherion Litigation Affiliate, St. Louis, MO (CCR)

1990-2003

. Self-employed as a stenographer taking depositions for attorneys &

statements given by experts, consultants & witnesses by means of a steno

machine.

. Produced transcripts working under continuous and strict time

constraints.

. Entrusted with and compiled copies of legal Exhibits to be disseminated

to lawyers.

. Maintained all personal bookkeeping, payable and receivable duties & self

marketing.

Education

. Associate's Degree - American Institute of Business, Des Moines, IA 1987-

1990

Professional Licenses

. Florida Real Estate License, Sales Associate -

2006-2008

. Certified Court Reporter, CCR -

1991-2004

Professional Affiliations and Memberships

. Member of Living Lord Lutheran Church -Council Member -

2009-present

o Past Council Member

2003-2005

. Weldon Spring/Cottleville Chamber of Commerce -

2009-present

. Foundry Art Centre- St. Charles, MO -

2008-present

o Assist with Art Reception Openings, customer service

. Nutritional Presentations to nursing students at Maryville University-

2003-2005

. Certified Toastmaster (CTM) and past member -

2003-2005

. Speakers Bureau for American Red Cross -

2003-2005

o Disaster safety talks & presentations to K-3 students

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