Customer Service Sales Representative

Amanda S. Brown

**** ****** ******* #**

Baltimore, MD 21244

240-***-**** cell

*************@*****.***

Objective: To contribute to a company, which is able to effectively

utilize a young and energetic individual with the ability

to multi-task, work independently and provide excellence in

customer service.

Work Experience:

On Time Mobile Detailing Services, Baltimore, MD 04/2008

- 08/2010 Assistant Manager

. Scheduling appointments

. Bookkeeping

. Overseeing the employees

. Tracking inventory

Comcast, White Marsh, MD 9/2007 -

3/2008

Customer Service

. Assist customers with billing inquiries.

. Resolve customer's billing discrepancies when necessary.

. Perform quality checks on customers account and make the

appropriate adjustments as needed

. Evaluate customer concerns and prepare work orders for

maintenance accordingly.

. Ensure appropriate follow-up is conducted according to

departmental procedures.

. Encourage customers to take interest in a variety of

products and service offerings.

Hilton Hotel, White Marsh, MD 11/2006

- 2/2007 Food Server

. Fulfilled meal request from customers.

. Set up meals and organized desert request.

. Maintained cleanliness and order of the establishment.

. Process credit card and cash transactions at the

customer's request.

Macy's, Massapequa, NY 11/2005 -

1/2006

Sales Representative

. Processed credit card and cash transactions at the

customer's request.

. Prepared merchandise for daily sales.

. Maintained quantity control of inventory.

. Dealt with diverse customer population.

. Handled customer inquiries.

Cradock's' Bookkeeping & Accounting Serv., Amityville, NY

5/2005 - 1/2006

Accounting Associate

. Handled on office complaints from clients and/or

employees.

. Handle training schedule for new hire.

. Maintained inventory & stock.

. Distributed workload.

. Handled bookkeeping computer generated worksheets.

Friendly's, Massapequa, NY 6/2004 -

11/2004

Waitress

. Fulfilled meal request from customers.

. Set up meals and organize desert request.

. Processed credit card and cash transactions at the

customer's request.

Education: Psychology - 1/2006- 11/2006 - Paine College, Augusta, GA

Liberal Arts - 9/2004 - 5/2005 - Nassau Community

College, Hempstead, NY

Vocal Music (Magnet) - 9/2000 - 5/2004 - Milford Mill

Academy, Windsor Mill, MD

Contact this candidate