Customer Service Representative
Resume:
LASANDRA WOODS
CHICAGO, IL 60628
************@*****.***
OBJECTIVE: To apply for a position as Customer Service Representative.
BUSINESS EXPERIENCE:
CEDA
208 S. LASALLE ST, SUITE 1900
CHICAGO, IL 60604 - 312-***-****
TITLE: CONTACT CENTER-CUSTOMER SERVICE REPRESENTATIVE.
8/2006 – PRESENT
I provide direct support for over 100 locations with staff support to close the gap between managers and contracted sites. Performs varied
clerical duties requiring independent judgment in the disposition of client’s PBX inquiries. Fast paced, computerized customer service
experience that is a web based technology that use secured logins. Provide rudimentary counseling to independent sites intake worker’s
concerning rights under state and federal law for Liheap. Work directly with customers coordinating applications, questions and
concerns about federal assistance.
CITY OF CHICAGO – OFFICE OF EMERGENCY COMMUNICATION 311
2111 W. LEXINGTON STREET
CHICAGO, IL - 312-***-****
TITLE: COMMUNICATION OPERATOR II
6/2000 – 3/2006
Assistant Supervisor engaged in answering and processing non-emergency 311 calls from persons requesting city services, reporting non-
emergency incidents requiring a police or fire response, or inquiring about city programs or events. Responds to calls of a sensitive
nature and calls regarding emergency situations, ensuring appropriate personnel are notified. Make notifications to appropriate city
personnel and outside agencies of power outages, emergency request to dig in the public way and other situations. Knowledge of City of
Chicago’s manuals, directory, consoles, computers, and telephone equipment. Skilled in communicating and presenting factual
information to a diverse customer population. Ability to work in a fast paced and stressful environment. Answer incoming calls from
general public and city department’s users.
RESEARCH INTERNATIONAL COMPANY
111 E. WACKER
CHICAGO, IL (COMPANY CLOSED)
TITLE: SUPERVISOR
2/1997 – 7/2001
Supervised call center business standards and telephone etiquettes, participates with evaluations, coaching sessions, training and personal
development to achieve performance goals. Live monitor of calls and on occasions served as a telephone operator. I utilized termination
policy for customer service representatives that falsified surveys. Enter data from live calls into computer system.
(FORMERLY) PINKERTON SECURITY
(NOW) – SECURITAS
330 S. WELLS
CHICAGO, IL 60604 - 312-***-****
TITLE: SUPPORT SERVICES MANAGER
6/1995 – 6/2000
Managed clerical and switchboard department as well as processing criminal background and drug tests. Flexibility, split ear and multi-
tasking were paramount.
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