Customer Service Software
Resume:
Resume of Michael Sabol
Westlake Village, CA 91361
****.*****@*****.***
Software Developer, Hardware Support, and Programmer
****-**** **** ******* *********
. On site computer hardware and software support for small businesses
2005-2007 Discovery Corp / Nutshell Math
. Tech support for 150 remote users and 30 on site users
. Purchased and setup computers with custom software
. Setup wireless routers and DSL for remote contractors
. Help desk support and documentation creation
. Maintained network and servers
2003-2005 Financial Systems Software
. Customer service and support
. Create Software Documentation
. User support for custom software product for senior management
. Software technical interface between users and development team
2002-2003 CIO Technologies, Sr. Systems Analyst/Programmer
. Programmer/analyst on HP3000 using business basic and
Cobol
. Researched and wrote functional specifications
. Resolved design issues with web programmers and data object
programmers
. Wrote documentation
2001-2002 National Technology, Sr. Software Developer
. Design and Programming in business basic and Cobol for Casualty
Databases
. Programmatically reviewed incoming vehicle, driver and policy data
. Setup DSL and networks in 28 branch offices
2000-2001 Western Data Systems Software Developer
. Created software designs and coded programs in business basic and
Cobol
. Testing and documentation
. Interfaced with Boeing designers
. Design review and documentation
1987-2000 Ducommun AeroStructures
. Implemented and modified manufacturing software
. Extensive development in Business Basic and Cobol
. Created network from scratch including cabling, routers, and nicks
. Setup, repaired, installed software, and trained users in 50
microcomputer network
Education:
California State University Fullerton
Rancho Santiago Community College
California State University Dominguez Hills
El Camino Community College
Hewlett Packard Training Center
Cognos Training Center
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