Customer Service Training

Location:

Posted:

September 28, 2010

Eric Michael Eder

******@**********.***

HIGHLIGHTS OF QUALIFICATIONS

• Extensive data entry and customer service experience

• Ability to work under stressful situations while performing multiple simultaneous tasks

• 70 WPM typing speed

• Proficient in Windows software, including Word, Excel, PowerPoint, Outlook

• Government secret security clearance

RELEVANT EXPERIENCE

Customer Service

• 9 years of experience in an office setting to include data entry, records filing, computer

database update and management, and heavy customer contact

• Resolved customer complaints and answered customers’ questions regarding policies and

procedures

• Produced daily, weekly, monthly and yearly presentations, reports, studies and briefings

in response to customers’ questions and requirements

• Proven ability to communicate effectively in diverse environments

• Multiple line telephone experience

Management, Supervision and Training

• Directly supervised 5 employees

• Responsible for education and training of 11 employees on over 240 job related tasks

• Implemented new training database transcribing over 2,500 training records 2 months

ahead of schedule

EMPLOYMENT HISTORY

2002-present Maintenance Management Analyst United States Air Force

EDUCATION AND TRAINING

Specialized Military Training:

• Leadership and Supervision

• Suicide Intervention

• Sexual Harassment

• Current adult, child and infant AED and CPR certification through 2012

Maintenance Management Analysis Training United States Air Force San Antonio, TX

Emergency Medical Technician - Basic Northland Community College Grand Forks, ND