Customer Service Representative

Martin Guidry

****-* *** *** *****. ? Concord, CA 94521 ? 925-***-**** ?

************@*******.***

Objective A position with a leading company consisting of growth

potential and advancement opportunities.

Qualifications

. Proficient in Microsoft Office Suite (Word, Excel,

PowerPoint)

. Experience in Adobe CS5 (Photoshop, InDesign)

. Excellent communication skills

. Knowledge of TCP/IP, routing and mapping network

drives

. 7 years computer printer operator (IBM InfoPrint

4100 & Xerox 4135 Laser Printing Systems)

. 7 years of Mainframe Systems

. 7 years of LAN Systems

. 2 years of Elixir Software

. 5 years of SAP Software

. 7 years of Job Safety and Security

. Alpha-Numeric Keyboard Skills: 45 wpm

Employment Newtron, Inc. Martinez, CA

August 2008 - Jr. Estimator

April 2009 Forecasted and negotiated on bids/proposals for electrical and

industrial construction which ranged in various

amounts from $10k to $12 million; provided support on

projects in various regions and several refinery

markets; consistently met project deadlines and

followed meticulous job scopes; obtained material and

subcontractor pricing; performed quantity take-offs

with scalex digital estimating tools; knowledge and

understanding of unit, labor and various other

construction costs; data entry into MS Excel.

October 2001 - Electronic Data Systems/Chevron Corporation Concord, CA

June 2008

Computer / Printer Operator/ Jr. Business Analyst

Created MS Excel spreadsheets providing forecasted

data; printed payroll checks, credit card statements

and various other reports on mainframe printing

systems; configured printers and performed networking

and server operations maintenance for the western and

southern regions; conducted inventory controls;

operated pallet jack; monitored consoles; processed

output and distributed reports to Chevron clients;

performed troubleshooting on general hardware;

customized data for terms and conditions using Elixir

Software.

June 2001 - AT&T Broadband/Dynamic Office Solutions Concord, CA

December 2001

Advanced Customer Service Representative

Conducted pre-install calls to set-up appointments

for digital phone service; dispatched technicians

when necessary; answered inbound calls in support of

customers needs; resolved customer difficulties in an

expedient and tactful manner.

January 2000 - Budget Car and Truck Rental Oakland, CA

June 2001

Shift Leader / Lead Customer Service Representative

Rented moving trucks and cars to customers; sold

vehicle coverage; assisted in managerial activity in

the manager's absence; closed out paperwork;

conducted currency deposits and inventory control;

commended for consistently resolving customer

difficulties in an expedient and tactful manner.

June 1999 - Providian Financial Pleasanton, CA

January 2000

Personal Banker / Telecredit Representative

Reviewed home equity status; processed credit

applications; data entry and sales calls associated

with balance transfers; collaborated with key members

of the finance and training department to develop and

implement new account reconciliation process after

business transition; met and exceeded quotas by

gaining 10 or more new customers a day; conducted

over three hundred inbound and outbound calls daily

in support of customer relations.

Education Diablo Valley College - Pleasant Hill, CA

Fall 2007 - current

Emphasis: Bachelors in Arts - Marketing / Graphics

Design

Berkeley High School - Berkeley, CA

Emphasis: High School Diploma

References AVAILABLE UPON REQUEST

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