Customer Service Engineer
Resume:
[pic]
[pic]
[pic]
[pic]
[pic]
Alanna B. Thomas
P. O. Box 1121. ~ Mansfield, LA 71052
************@****.***
OVERVIEW OF QUALIFICATIONS
. Excellent troubleshooting and technical support abilities
. Excels in developing and motivating highly focused teams
. Productivity Improvement
. Operational Leadership
. Work force Management.
.
TECHNOLOGY
NETWORKING / Technical Experience
. Cisco Certification (In Progress)
. Ethernet, Fast Ethernet, DSL
. TCP/IP
. DHCP
. Fireworks
. Dreamweaver
. Notepad
. Product Life Cycle
. Word Pad
. Photo Editor
. Oracle9i
. PL/SQL
. DBA
. Networking
. Web design and development
OPERATING SYSTEMS:
. Windows 95 - 7
. Red Hat Linux
. Mac
SOFTWARE:
. Visual Studio
. Smoothwall
. Siebel
. CMS
. MS Office Suite 2000-20007
. MSWorks Suite
. TotalView
. Anti-Virus Programs
PROGRAMMING:
. HTML
. JavaScript
. ASP
. ASP.Net
. VBScript
. Typo3
. CSS
. C
. C++
. MFC
. COBOL
. C#
. Visual Basic 6.0
EMPLOYMENT HISTORY
AT&T, Shreveport, LA August 14, 2007 ~
Present
Technical Support Engineer/Knowledge Assistant/Work Force Management
. Provide technical support and customer service via phone to DSL
customers daily
. Provide in-service assistance to employees
. Develop macros and functions in Microsoft Office to produce reports
. Manage scheduling processes including adherence, inputting exceptions
and monitoring work force load
US Support Company, Shreveport, LA June 2005 ~ June 2007
Technical Support Engineer / Knowledge Assistant
. Provided technical solutions and customer service to Cable and DSL
customer daily
. Provide in-service assistance to employees
. Managed work force load
EDUCATION
DeVry University ~ Irving, Texas
BS in Computer Information Systems
Contact this candidate