Customer Service Sales Manager

Lauren A. Blakeney Customer Service & Support Specialist

Gastonia, NC 28054

704-***-**** Seeking an opportunity within the customer service field in a position that requires

the use of my exceptional communication and problem-solving skills along with my

**********@*******.*** data entry and call center experience.

Career Snapshot Key Skills

Six years of

commended

World-Class Customer Service

performance in key

customer service Troubleshooting/ Problem Solving

and support roles.

Up-Selling/Sales Support

Expert in customer

Reporting/Documentation

care/communicatio

ns, problem

Excellent Negotiation Skills

solving, and

relationship Professional Experience

building.

Proficiencies in

AMERICREDIT Customer Account Representative II, October

assorted databases.

FINANCIAL SERVICES 2007 to April 2010

Certifications Huntersville, NC

• Initiated contact with customers via telephone in an effort to obtain/

Bank Secrecy Act

negotiate payments or recover collateral on past due accounts, while

maintaining quality customer service.

Equal Credit Opportunity

Act

• Assisted customers with questions regarding their accounts, such as

Fair Credit Reporting Act payment schedule and history, clarify payment policies and discussing

explanations of past due accounts.

Fair Debt Collections

Practices Act • Resolved delinquency issues by analyzing and solving problems

effectively and achieve customer satisfaction.

Truth in Lending Act

• Pursued alternative tactics for locating the customer and or car using

Education skip tracing techniques.

Atlanta

• Documented accounts accurately and updated information with each

Metropolitan

contact made to customer.

College Atlanta,

GA CITIZEN’S SOUTH BANK Teller, June 2007 to October 2007

Gastonia, NC

Aug. 2006 to Dec.

•

2006 Accepted retail and/or commercial deposits, verified cash and

endorsements.

• Identified customers in order to cash checks.

• Accepted savings deposits and withdrawals.

• Provided additional customer services including Cashier’s Checks,

Central Piedmont

Travelers' Checks, Stop Payments, and Certificates of Deposits.

Community • Balanced cash daily.

College Charlotte, • Accepted payments for all loans.

NC

• Promoted the bank's products and services; consistently cross-sold

bank products.

Aug. 2005 to Dec.

• Operated multiline switchboard as needed.

2005

GE MONEY Charlotte, Customer Service Representative, February

NC 2007 to June 2007

• Answered incoming calls from customers regarding their credit card

North Carolina

accounts.

A&T State

University

• Assisted customers with registering their accounts online for account

management.

Greensboro, NC

• Informed customers how to read and interpret credit card statements.

Aug. 2004 to Dec.

2004

• Finished and processed credit applications when applicable.

• Completed payment transactions by phone.

Independence High

• Cross-sold other products that the customer may have been eligible

School

for.

Charlotte, NC

Aug. 2000 to June

INFOMART Marietta, GA Criminal Data Analyst, September 2006 to

2004

December 2006

Computer Skills

• Entered the background data for prospective employees into a

database.

Word, Excel, PowerPoint,

Outlook, AS 400

• Handled highly sensitive and confidential records of applicants.

• Interpreted criminal records from several different states and counties

across the nation.

• Followed guidelines set forth to determine which records were entered

or decided whether the applicant was considered to have a clear

background.

• Updated interoffice notes when the results of applicant’s backgrounds

were received through Fax Imaging.

• Sent e-mails to the appropriate divisions when errors were detected

with an applicant’s profile.

CONVERGYS ONSTAR Subscriber Advisor, January 2006 to July

Charlotte, NC 2006

• Answered and controlled incoming calls while entering information

into the computer system.

• Fulfilled both urgent and emergency service requests from subscribers,

which included route support, convenience services, roadside

assistance, communication equipment diagnostics, and emergency

condition key presses.

• Placed outbound calls inquiries, performed searches on the Internet,

perused various databases and read maps to obtain necessary

information.

• Determined and took all appropriate actions according to the

customers and clients expectations for accuracy, speed and courtesy.

• Worked diligently to establish a positive rapport and fostered goodwill

in order to enhance the customer relationship with dealers and clients.

FOOD LION Charlotte, Front End Assistant Service Technician,

NC February 2005 to January 2006

• Ensured all store office functions were completed correctly and on

time.

• Maintained knowledge of office procedures and policies relating to

cash reports, register checkups, deposits, and checks.

• Assisted in training Sales Associates and Service Associates as

directed by the Customer Service and Sales manager or Assistant

Customer Service and Sales Manager.

• Assisted in maintaining adequate Front End security to control cash,

shrink, and dishonesty.

FOOD LION Charlotte, Cashier, April 2003 to February 2005

NC

• Scanned customer’s order and handled the payment transaction.

• Followed procedures in handling cash, checks, coupons, gift

certificates, food stamps, and WIC vouchers.

• Maintained accurate cash control.

• Kept register area adequately supplied and the Front-End area of the

store neat and clean.

Contact this candidate