Customer Service Project Manager
Resume:
Ashley A. Miller
Saint Bernard, LA
******.********@*******.***
Objective To enter into a long-term position that will allow me to utilize
the skills that I have acquired through previous experience in the work
force.
Education:
1995 - 1999 Friendswood High School Friendswood, TX
High School Diploma
2008 - Current Kaplan University Online Courses
BS in Criminal Justice
Work Experience
12/2008 - 08/2009 Circa Builders
Executive Assistant / Project Manager
Bid jobs as new construction as well as remodels
Act as a liaison between clients and subcontractors
Work up estimates for all new jobs
Any and all clerical work necessary
All duties that collates with the owner of the company
09/2007 - 3/2008 Meddata Link
Account Specialist
Claim entry (Including ICD-9 and CPT coding)
Claim appeals
Claim denials
Worked as a direct liaison between the vendor and the interpreting
physician.
Located and submitted all information necessary to complete claim
submission
Maintained a complete and accurate AR report
8/2006 - 3/2007 Your "Other" Warehouse Baton Rouge, LA
Customer Service Representative
Answering phone calls in a call center setting
Answer questions pertaining to plumbing and parts
Demonstrate customer service skills in accordance to the high level of
quality assurance
Meet sales goals as well as demonstrate excellent accuracy
9/2004 - 8/2006 First Assurance Life of America Baton Rouge, LA
Claims / Underwriting Clerk
Customer Service, Data Entry, 10-key
Complete understanding of Credit Life and Disability Claims
Complete understanding of the underwriting procedure for both types of
coverage
4/2004 - 9/2004 Talent Tree Employment Service Baton Rouge, LA
Clerical Employee
General Clerical duties on an as needed basis
5/2003 - 4/2004 Advanced Therapy Solutions Baton Rouge, LA
Physical Therapy Coordinator
Began employment with all basic receptionist duties
Referred patients from the Orthopedic physician to the physical therapy
clinic
Answered patient and physician questions regarding physical therapy
Informed physicians of patients compliance with physical therapy
Completed all pre-certifications through insurance companies
Scheduled EMG and Nerve Conduction appointments for two states along with
all insurance requirements for those tests as well
References:
Jolie Watts, First Assurance Life of America 225-***-****
Daniel Wilson, B & V Plumbing 985-***-****
Courtney Morris, Amedisys 225-***-****
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