Customer Service Representative

FRANCES V (VI) TURNER

**** ****** **** ****

Orange Park, Florida 32003

904-***-**** (Home) 904-***-**** (Cell)

*********@*******.***

PROFESSIONAL EXPERIENCE:

WELLS FARGO AND COMPANY, Jacksonville, FL 05/05-

08/10

Loan Document Specialist 2 - Wachovia Settlement Services, LLC.

Recruited title abstractors in areas with no abstractors or inadequate

coverage

Entered new abstractor profiles in system and updated current abstractor

profiles in system

Managed vendors to obtain timely property reports and title commitments

Clarified incomplete or contradictory information on property reports and

title commitments

Rechecked for missing deed and mortgage information.

Obtained additional information from client to assist in locating property

Contacted county tax offices to verify taxes paid or delinquent

Monitored vendor scores and turn times to assist in obtaining timely

quality reports

HUFF TECHNOLOGIES, INC., Jacksonville, FL

03/03-04/05

Office Assistant

Ordered office supplies and computer equipment

Maintained inventory for all supplies

Dispatched technicians on trouble calls

Prepared price quotes for parts and new computer systems

Entered invoices and purchase orders in Quickbooks

Processed deposits to take to the bank

ROYAL STAFFING SERVICES, Jacksonville, FL

10/02-03/03

KELLY SERVICES, Jacksonville, FL 03/02-09/02 and

03/01-06/01

Contract Employee

Processed incoming mail

Organized and maintained files

Operated 4-6 line telephone systems

Acted as receptionist, customer service representative, data entry and

general clerical

CITY OF JACKSONVILLE, Jacksonville, FL 06/01-

02/02

Benefits Aide - Pension Department

Processed deduction, withholding, direct deposit and address changes for

pensioners

Explained pension benefits at new employee orientations for City and JEA

Calculated and set up survivor benefits

Processed requests for income verification for pensioners

Verified time service connections, years of contributions and amounts for

active employees

TECHNICAL SKILLS:

Microsoft Word, Excel, Outlook, Internet Explorer, Quickbooks, 45 wpm

PROFESSIONAL ACCOMPLISHMENTS:

Numerous shared success certificates

Perfect scores on Internal Measurement Surveys for over twelve months

CONTINUING EDUCATION:

2005 - 2010 Privacy and Information Security Curriculum

2005 - 2010 Elder Fraud Prevention

2005 - 2010 Anti-Money Laundering Curriculum

2009 Excelling in Customer Service

2009 Effectively Communicating in Teams

2008 Sentence Construction

2008 Telephone Skills for Business Professionals

2007 Managing Change

2007 Serving Your Internal Customers

2007 Foundations in Grammar

2006 Effective Telephone Techniques

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