Customer Service Project
Resume:
CHRISTINE S. DERR
Brandon, SD 57005
********@*****.***
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SUMMARY
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Excellent communication and project management skills
Strong aesthetic sense
Outstanding leadership ability
Self-disciplined problem solver, works well in team or independently
KEY BUSINESS SKILLS[pic]
Interior Design
Create complete design package for clients, including coordination of
paint, wall finishes, fabrics, exterior elements, plumbing, lighting and
accessories. Able to space plan based on ADA and NKBA standards.
Experienced in making the best use of items a person already owns to create
a fresh interior, in addition to specifying updated items. Over four
years experience in bathroom design. Experienced in remodeling interiors
from start to finish.
Project Management
Manage client projects via documentation of selections and responsible
party, while maintaining client budget. Minimize disruption to client by
organizing each phase of each project. Establish rapport with
subcontractors to ensure timely completion of each step in client's
project. Served lead role in the coordination and implementation of
disaster recovery plans in preparation for Y2K, reporting directly to
President of WorldCom Conferencing.
Computer
Proficient in the use of AutoCAD 2002, AutoCAD 2004, Outlook 2000,
Microsoft Word, Excel, Publisher and PowerPoint. Proficient on both
Windows and Apple software. Utilize Excel to effectively track client
projects, as well as tracking individual employee attendance performance.
Assist in training peers in the use of Microsoft Word and Excel.
Communication
Developed excellent communication and interpersonal skills through working
with various clients, builders, subcontractors, departments and
representatives. Collaborated with several company locations to meet and
exceed customer expectations. Provide direct and timely feedback to
individual employees in order to improve overall quality and performance.
Supervisory
Trained and managed Interior Design interns for multiple employers.
Trained and managed a staff of 15 direct/150 indirect employees in the set-
up and execution of conference calls. Encouraged performance through the
development of individual goals, providing timely feedback, and motivating
individuals to advance. Coached and developed individuals in preparation
for supervisory roles.
HISTORY
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Showroom Manager/Designer, Master Bath & Tile, Cedar Rapids, IA
(September 2006 - August 2010)
Interior Designer, Interior Perfection Design Group, Hiawatha, IA
(July 2004 - September 2006)
Interior Designer, Phelan's Interiors, Cedar Rapids, IA (December
2003- June 2004)
Intern, Phelan's Interiors, Cedar Rapids, IA (September 2003 -
December 2003)
Supervisor III, WorldCom Conferencing, Cedar Rapids, IA (February
1995 - August 2002)
Supervisor II, MCI Consumer Markets, Cedar Rapids, IA (April 1992 -
February 1995)
Customer Service Professional, MCI Consumer Markets, Cedar Rapids, IA
(August 1991 - April 1992)
On-Air Talent, KRNA 94.1 FM, Iowa City, IA (January 1988 - June
1992)
EDUCATION
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Kirkwood Community College, Cedar Rapids, IA - Associates of Science,
Interior Design
Dean's List - Recipient of Outstanding Student Award
ACTIVITIES
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Volunteer, Linn-Mar Community Schools, Marion, IA
Volunteer, PPA, Washington High School, Cedar Rapids, IA
Iowa Hawkeye Football, Season Ticket Holder, April 1998 - Present
REFERENCES
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Available upon request
CHRISTINE S. DERR
316 Spring Place
Brandon, SD 57005
********@*****.***
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BUSINESS REFERENCES
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Dave Judd, President Laura Harreld, Owner
Master Bath & Tile Laura Harreld Design
3111 1st Ave SE 405 E. Mission St
Cedar Rapids, IA 52402 Strawberry Point,
IA 52076
Lori Dickson-Wiles, Owner Sheryl Konen, Professor
Lori Wiles Design Kirkwood Community
College
227 2nd St SE 6301 Kirkwood Blvd SW
Swisher, IA 52338 334A Nielsen Hall
319-***-**** Cedar Rapids, IA 52404
PERSONAL REFERENCES
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Jeri Mead, Teacher Ruth Paarmann, Freelance
Writer
7009 Prairie Heights Dr SW 3140 Circle Dr NE
Cedar Rapids, IA 52404 Cedar Rapids, IA
52402
Aaron Morrison, Master Plumber
2433 White Rd
Marion, IA 52302
CLIENT REFERENCES
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Nyla McCall Dr. Rich & Martha Noyes
461 Cedar River Rd 4196 Brookside Dr
Mt Vernon, IA 52314 Marion, IA 52302
Additional references available upon request.
Contact this candidate