Manager Process Improvement
Resume:
Nicholas j. fertitta
Austin, TX 78759
***********@*****.***
SUMMARY
Analytic, productivity focused on Client Relations, Logistics and Warehouse
Operations. Enjoys the opportunity to learn new things and possess a work
ethic that embraces continuous process improvement.
Professional EXPERIENCE
Creative Retail Packaging, Houston, TX February 2009 - May 2010
Warehouse Manager
. Managed operations for the Houston Distribution Center and
trained/mentored employees.
. Designed and implemented new techniques yielding reduction in cost and
increasing productivity.
. Used knowledge and organizational skills to update an outdated system.
. Maintained a 99% inventory accuracy rating, managed accounts and updated
the logistics website.
. Managed customer retention by furnishing solutions agreeable with
customers and beneficial for the company.
. Ensured total adherence to all Federal Statutes regarding warehouse
operations including OSHA.
. Managed inbound call volume to communicate and resolve issues related to
billing and cancellation.
Creative Retail Packaging, Houston, TX
April 2004 - Sept 2005 Warehouse
Manager Representative
. Gained entry level experience in the logistics field including operations
of necessary equipment.
. Ensured accuracy of incoming and outgoing product while maintain a
clean and orderly work area.
. Helped organize and design the new facility layout for an emerging
company.
. Adhered to all Federal Statutes regarding warehouse operations
including OSHA regulations.
certification and training
MS Office Workplace Safety Forklift Operators Certification -
Link Staffing
EDUCATION
SOUTHWEST TEXAS, SAN MARCOS, TX Blinn College, Brenham, TX
General Studies 1998-2000 General Studies 2002-2004
Houston Community College, Houston, Austin Community College, Austin, TX
TX General Studies 2007-2008
General Studies 2004-2005
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