Customer Service Engineer
Resume:
[pic]
[pic]
[pic]
[pic]
[pic]
Arianna D. Thomas
OVERVIEW OF QUALIFICATIONS
. Excellent programming, system analysis and design skills
. Statistical report design and creation
. Productivity Improvement
. Excellent troubleshooting, technical support and customer service
abilities
.
OTHER TECHNICAL SKILLS:
. Web Development and Design
. System Analysis and Design
. Project Life Cycle
. DSL Technical Support and Customer Service
. Statistical Report Design and Generation
P. O. Box 1121. ~ Mansfield, LA 71052 318-***-**** ~
*************@****.***
TECHNOLOGY
NETWORKING / DATABASE ADMINISTRATION:
. Cisco Certification (In Progress)
. Microsoft Access
. Oracle 9i
. PL/SQL
. SQL Server
. Routers
. DHCP
. TCP/IP
. Ethernet, Fast Ethernet, Gig Ethernet, DSL
. Wireless Connectivity
. Software and Hardware Firewalls
OPERATING SYSTEMS:
. Windows 95 - Vista
. Red Hat Linux
SOFTWARE:
. MS Office Suite 2000 - 2007
. Anti-Virus Programs
. MS Works Suite
. Word Perfect
. Macromedia Studio
. Adobe Acrobat Reader
. Linux Smooth wall
PROGRAMMING:
. ASP
. ASP.NET
. C
. C#
. C++
. COBOL
. HTML
. JavaScript
. Citrix
. Total View
. CMS
. Siebel
. Visual Studio
. IIS
. Micro Focus
. VBScript
. MFC
. Typo3
. CSS
. UML
. Visual Basic 6
. Visual Basic.Net
EMPLOYMENT HISTORY
AT&T, Shreveport, LA August 2007 ~
Present
Technical Support Engineer
. Provide technical solutions and customer service via phone, chat and
remote assist to DSL customer on a daily basis
. Provide in-service assistance to new employees
. Develop macros and functions in Microsoft Office to generate daily
statistical reports.
. Run daily statistical reports
US Support Company, Shreveport, LA June 2005 ~ June 2007
Technical Support Engineer / Knowledge Assistant
. Provided technical solutions and customer service to high speed
internet customers on a daily basis
. Provided in-service assistance to new employees
. Managed agents on the floor while team leaders were in meetings
EDUCATION
DeVry University ~ Irving, Texas
BS in Computer Information Systems
Contact this candidate