Customer Service Manager
Resume:
JANET LAWRENCE
Norfolk, VA *****
Telephone: 757-***-****
Email: *********@***.***
OBJECTIVE
To obtain an Adminstrative Assistant position with an established company
in which I may utilize prior experience and acquire new knowledge.
SUMMARY OF QUALIFICATIONS
Strong oral and written communication skills
Ability to effectively multi-task and meet deadlines
10+ years office experience providing excellent customer service
Excellent organizational and time management skills
Typing - 50 wpm
RELEVANT KNOWLEDGE/EXPERIENCE/SKILLS
Proficient in Microsoft Word, Excel, QuickBooks and other database programs
Provided complete customer service to clients involving international and
domestic export shipments, utilizing air, ocean, rail and truck modes of
transport.
Created forms and official shipping documents.
Maintained files for each client regarding shipments from creation to final
disposition.
Negotiated competitive rates with air, steamship lines and trucking
companies.
Maintained inventory management on product stored in Warehouse.
Purchased raw materials from various vendors to make sure completive prices
were being maintained.
Maintained and purchased all office supplies for the entire company.
WORK EXPERIENCE
Admin. Assistant / Warehouse & Office Manager
( Tee Pee Olives, Norfolk, VA October 2002 - December 2009 )
Customer Service Account Rep. / Supervisor
( Norfolk Warehouse Dist. Center, Norfolk, VA April 1999- Sept.
2002 )
Customer Service Rep
( Harris Publishing, Norfolk, VA 1997- 2002 )
EDUCATION
Norview High School - diploma 1988
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