Manager Customer Service

Stephen B. Bidne

***** ***** **

St. Clair Shores, Michigan 48080

248-***-**** or *******@*****.***

Objective: To secure a position with your organization that would allow me

to fully utilize my print production background and account management

skills.

2007 - 2010: Innovative Media - Madison Heights, Michigan

Production Manager / Digital and Grand Format printing

Management responsibilities;

. Oversee staff within design, manufacturing, finishing, fulfillment,

project management and distribution of printed banners, signage, and

complete branding packages

. Responsible for account management for all house accounts

. Coordinate job planning, scheduling, purchasing, manufacturing,

packaging and shipping

. Created a just in time inventory management system for required raw

goods

. Developed Warehouse inventory control system to track products inbound

and outgoing

. Developed and maintained production job tickets and status sheets for

each project

. Gained efficiencies in processes and procedures by altering

manufacturing, materials, and use of time management

2003 - 2007: EPI Printing - Livonia, Michigan

Plant Manager / Digital and Sheet Fed Printing

. Supervision of 95 persons in five departments in a printing

environment

. Improved workflow, staffing, quality and profitability

. Coordinated job planning, within purchasing, manufacturing, packaging,

warehousing, mail house and shipping

. Responsible each department's production, performance, and

profitability.

. Maintain constant client relations related to costing, scheduling,

quality and delivery issues

. Developed and maintained all ISO 9000 standards

2001 - 2003: ISI GobalHue Advertising - Southfield, Michigan

Operations Manager

. Created, staffed, and oversaw 3 Prepress / Studio sites throughout the

U.S.

. Regulate, redirect work to satisfy clients and company requirements

. Coordinated production requirements with clients, staff and venders

. Determine profitability of each division and make necessary

adjustments

. Maintain client relations, account services, insured clients and

company's objectives are met

. Continually improved digital workflow for both client and venders

utilizing different formants

. Increased quality, improved turn-around time, and reduced errors in a

extremely high pressure environment

. Purchased and coordinated all printing for large national accounts

1997 - 2001: Duffey Petrosky & Co. - Southfield, Michigan

. Production Coordinator

. Advertising Director for all production personnel (print, broadcast,

etc.)

. Responsible for account coordination and client interface

. Responsible for implementing, training and utilizing the costing

program

. Formulated a workflow and procedures for new and existing clients.

. Created digital work flow for internal use and for easy transfer of

files to printer(s)

1990 - 1997: C3 Communications/Northwestern Printing - Troy, Michigan

Production Manager

. Headed up development and implementation of a direct to plate workflow

. Coordinated and scheduled jobs with sales force and customer service

. Reported to vice president and owners on all production, equipment,

and personnel

. Supervised 85 production employees and workflow

. Training, evaluation, and development of employees

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