Human Resources Manager

Joi-Ling Portugu s

Dorado, Puerto Rico

Email: ********@*******.***

HUMAN RESOURCES MANAGER and proactive business partner to senior

management to guide the development of diversify people organizations.

Great domain of Emotional Intelligence and multicultural exposure. Respond

to operational challenges with confidence, determination and focus.

Extensive knowledge on computers software and language such as: Microsoft

Word, Excel, Power Point, QuickBook. Excellent verbal and written

communication skills.

Languages: Fluent in Spanish, English and Italian, proficient in French.

EXPERTISE IN MANAGEMENT AND HUMAN RESOURCES INITIATIVES

HR Policies and Labor Relations Compensation & Benefits

Procedures

Recruitment and Organizational Regulatory Compliance

Employment Development

Human Resources Affairs Savings and pension Participative

plans Management

Career Pathing Change Management Inventory Control

Management Training & Measurement and Payroll Management

Development Evaluation

CAREER EXPERIENCE

Commercial and Parking Building Operation Manager 2009-

present

San Juan, Puerto Rico

1606 Ponce de Leon Ave, Inc. - Edificio Bogoricin

Condado City Business

Rio Management Services

In charge of overseeing the performance of income-producing commercial and

ensure that the company real estate achieve the expected revenues.

Handle the financial operations of the property ensuring that rent is

collected, mortgage, taxes and insurance premiums are up to date.

Directs, supervises and coordinates the overall commercial building

operations. Develops and implements operational strategies. Direct

operations to meet budget. Focus on day to day operations.

Directly involved with the negotiation of new leases and leases renovation

as well as directly in charge ot the operations of a private parking

company.

Direct, contract and supervise suppliers and services company contracted

to perform the building maintenance.

Human Resources Consultant 2007 - 2009

Provide objective advice and expertise on all HR matters to small business

such as Retail Kart Business, Office Buildings Administration, Construction

and Billboard Company.

Human Resources Manager Ferrero, Inc., Caguas, Puerto Rico 1999-

2007

(Ferrero is one of the largest confectionery companies in the world and

manufactured

in Caguas, Puerto Rico one of its leading brands; Tic Tac )

Plan, direct and coordinate human resource management activities in a

highly sophisticated manufacturing company to maximize the strategic use of

human resources and maintain functions such as organizational development,

policies and procedures, employee compensation, recruitment, strategic

planning, training, community relations, regulatory compliance, security,

safety, and recognition.

. Worked as a Business Partner with the C.E.O in the achievement of the

goals and objectives established.

. Manage employee relations and employment law concerns

. Administered coaching and corrective action program

. Coordinate trainings for 200 + employees

. Manage expenses, administered benefits, develop recognition programs

. Prepared and managed the Operational Budget.

. Directly involved in the strategic planning of the co. such as

transferring of knowledge from one generation of workers to another as

well as the transitions of new leaders.

. Identify and recruit new talent in order to achieve the development of

new generations leadership.

. Well developed and adapted to multifunctional skills.

. Gave coaching to the staff especially on how to face the day to day

employee situation and how to proceed with warnings.

. In charge of Compensation and Benefits programs such as : Negotiation

of Health Insurance, Life Insurance, Workmen Compensation etc.

. Plan Administrator for the 1165(e) / 401k Retirement Plan.

o Played a vital role in the coordination of the closing process

of the manufacturing division in Puerto Rico. Covered aspects

such as: employees coaching, employees notification and

compensation package.

o Collaborated with de Department of Labor to coordinate

Outplacement Services for the employees in order to improve

their reemployment opportunities and morale.

o Successfully managed the communications efforts with the media

and press once the company announced the closing of the

manufacturing operations.

o Lead an initiative to implement a Pilot Program on the Packaging

Area with Autistic Functional Adults, during a six months

period, with excellent results.

Executive Assistant Ferrero, Inc., Caguas, Puerto Rico 1994-

1999

. Provided executive support to the President, C.E.O., Operational

Manager & Financial Officer, with a demonstrated ability to improve

procedures and meet demanding deadlines.

. Responsible of translating manufacturing documents to Italian, English

or Spanish as requested.

. Lead the development and implementation of company's telecommunication

system. PBX & SDI System Administrator.

. Managed capital purchases, such as equipment acquired from Italy, and

generated and maintained equipment tracking records.

. Coordinated the buying and distribution of uniforms, and kept

inventory control.

. Assisted the Human Resource Manager in all its matter. Such as:

o Performed interviews & recruitment of personnel.

o In charge on keeping all employees files up-to-date.

o Informed Manager of any upcoming salary change. Kept the salary

change up-to-date on the employee computer file.

o Processed all kind of donation and prepare a Quarterly Budget

Report.

o Gave follow up to MSDS program.

o Assisted new employees and temporary personnel about company

policies and training material.

o Gave assistance on the administration of the Savings & Pension

Plan

EDUCATIONAL BACKGROUND

Renseelaer Polytechnic Institute, Troy, New York

1991

Lally Management School

Bachelor of Science - Management with a Major in Marketing

Advanced School of Personnel Administration of Puerto Rico

2000

Certificate of Completion as a Personnel Administrator

Instituto de Educaci n Superior Dec

2007

Certificate of Compensation and Benefit

HONORS / AWARD : Rensselaer Scholarship, Bridge Program

Scholarship, Latin Student Association Leadership

Award

PAST ACTIVITIES : ARMY ROTC, S.H.P.E.& L.S.A. Member, Career Fair

Coordinator, Volunteer Service at Homeless Shelter &

Nursing Home

PRESENT ACTIVITIES: MEMBER OF THE SOCIETY OF HUMAN

RESOURCES

TRAININGS

. CPR & First Aid; SPACEMANAGEMENT By A.C Nielsen, Italy; Personnel

/HR Recordkeeping Workshop; Ultimate development in Labor Law and

Employment Laws ; Hearing Conservation; Hazard Energy Control ;

Conflict Management I & II and Employee Evaluation; Occupational

Safety for Managers and Supervisors ; Harassment at the Workplace

;GMP(Good Manufacturing Procedures) ;HIPAA [pic]

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