Customer Service Sales
Resume:
JULIO RAMOS
Phone #: 714-***-****
Fullerton, CA 92831
E-Mail: *************@*******.***
OBJECTIVE My goal is to continue improving my Sales/Application
Engineering skills and experiences. I am seeking challenges
that will contribute to my personal and professional growth.
EXPERIENCE Applications Engineer/Account Manager, Martek Power Abbott,
Inc. Torrance CA.
06/06-03/09 In charge for the Military standard product line of AC/DC and
DC/DC power converters and Power Inverters in the USA
territory. Read technical drawing specifications and qualify
them to our standard product line. Design Power distribution
to new and existing opportunities. Interact with customers to
build strong professional relationships. Guide customers to a
solution to their electrical power requirements for domestic
military applications. Provide technical support over
telephone calls and e-mails regarding the installation,
preventive maintenance, set-up and troubleshooting of power
systems. Support Regional Managers, resellers and
distributors with technical support. Responsible for order
taking, pre/post shipment, resolution of customer order
changes, change of shipping dates and expedites. Work with
the Production and Accounting departments to comply with
customer satisfaction. Train Sales Representatives, resellers
and distributors with new and existing product meetings and
presentations. Monitor and manage all open issues in regard
to bids, RFQ's, orders and projects. Advises customer on
pricing, ship dates, delays, expedites and any other
information pertinent to orders or request.
International Applications Engineer, MGE UPS Systems, Costa Mesa CA.
04/04-07/04 In the Technical Support Group, communicated ideas and
solutions to technical problems raised during initial project
reviews. Assisted costumers to identify and guide resolution
to their projects for international/domestic applications.
Their projects dealt with these type of equipment;
Uninterruptible Power Supplies (UPS), Power conditioners,
Power inverters, Power Distribution Units and Source Transfer
Switches. Generated cost for special custom built units.
Responsibilities included assisting with project layout,
order entry, and quotation assistance of UPS Systems.
07/01-05/03 Electrical Applications Engineer, Johnson Machinery
Co.Caterpillar Riverside CA.
Designed, developed, tested and supervised all phases of the
manufacturing and installation of electrical equipment. Such
as stand-by generators, control panel boards and Automatic
Transfer Switches for commercial, industrial and scientific
used. For pre/post sales generated bill of materials. For all
jobs constructed operation and maintenance manuals.
Responsible for the pre/post shipment, technical support,
problem resolution and determining the scope/impact of
customer order changes, and facilitating customer
inspections/witness tests.
08/04-06/06 Store Manager/Senior Sales Associate, Radio Shack, Orange, CA.
Responsible for the
06/98-07/01 daily operation of the store's sales performance. Coordinate
monthly sales promotions. Communicate with all levels of
management. Purchase merchandise and inventory store product.
Responsibilities are to train associates on product
knowledge, customer service and operations of an electronic
retailer. Train employees on store policy's and procedures.
Provide best customer service. Assist customers with the
selection and purchase of electronic parts and merchandise.
We have successfully achieved our weekly sales goals. Set
sales goals and work schedule for the store and associates.
Maximize revenue drivers to get the most profit out of sales.
EDUCATION Bachelor of Science-Electrical Engineering June-2003
California State University Fullerton, Fullerton CA
COMPUTER Fourth Shift OrCAD Design Microsoft Excel Microsoft
PowerPoint
SKILLS AutoCAD 2006/2000i Microsoft Word Goldmine
Contact this candidate