Customer Service Representative
Resume:
Maxine Dowd
Forest Hills NY 11375
******@***.**.***
OBJECTIVE
Organized, enthusiastic and punctual, with the ability to multitask and
problem-solve, seeks employment opportunity.
QUALIFICATIONS
. EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to
understand customer needs and provide exceptional results. The ability
to multi-task, problem solve and provide timely and accurate
information in a professional manner.
. ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including
Word, Excel, and PowerPoint. Willing and able to learn new
technologies, and quick to comprehend.
. INDEPENDENT AND TEAM PLAYER: Can work independently, and also with a
team to accomplish the necessary task in a safe and timely manner. Can
motivate, inspire and assist others to reach their goals.
. ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and
ever-changing challenges. Able to seamlessly multi-task long and short-
term priorities to generate desired results.
PROFESSIONAL EXPERIENCE
. Technical Service Manager, Verizon Business, New York, NY: 1997 -
2007. My job function included, but was not limited to, scheduling
weekly/monthly in person meetings with the customer. Providing the
customer with written reports, consisting of graphs, charts and
written status updates. Resolving maintenance, repair and installation
issues in a timely manner.
. Team Leader, Verizon, New York, NY: 1988 -1997. As a Team Leader I
assisted, coached, and resolved issues and roadblock for the employees
in my center. I made sure that the tools were available in order to
get the job done right in a timely and safe manner.
. Service Representative, New York Telephone, New York, NY: 1980 -1988.
As a Service Representative I answered customer's questions regarding,
billing orders and installation. I also issued all types of order,
for new service, moves, additional features and disconnects.
EDUCATION
. Bachelor Of Arts, Education, Brooklyn college, NY
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