Customer Service Manager

Anna Marie Torres (CBCS, CMAA)

Jersey City, NJ; Phone: 201-***-****; Email: ********@***.***

Profile: A driven and dedicated management professional with administrative

experience in the healthcare industry. Accustomed to working in a fast-

paced environment and successfully handling several responsibilities

simultaneously.

QUALIFICATIONS

National Certified Billing and Coding Specialist

National Certified Medical Administrative Assistant

Medisoft and Medical Manager EOB, ICD-9 and CPT/HCPCS Medicare &

Medicaid

Microsoft Office Suite OSHA/HIPAA Compliance

Medical Terminology

FileMaker Pro Claims Management

Bilingual: English/Spanish

PROFESSIONAL EXPERIENCE

Hudson MRI, P.A., Jersey City, New Jersey 04/10 -

Present

Medical Biller/Coder

. Enter patient information, ICD-9 and CPT data from patient charts on

Medisoft program

. Produce billing invoices through Medisoft program

. Schedule appointments for MRI's and MRA's

. Retrieve and file patient charts

. Responsible for routine duties including copying/faxing reports and

fielding incoming calls

Ogilvy Health World/WPP, New York, New York 9/99 - 08/08

Tele-recruitment Manager

. Managed the recruitment of physicians for speaker training

programs/symposiums

. Provided orientation and supervision to staff in recruitment, phone

procedures and customer service

. Reviewed all invitations, scripts and lists to recruit physicians for

symposiums, CME lectures, and speaker training programs

. Prepared and maintained payroll timesheets of temporary personnel

. Contacted travel agent in monitoring physician travel

. Maintained a log of attendees and faxed/emailed necessary information

to physicians and pharmaceutical sales representatives

. Received and screened calls from sales representatives from Ortho

McNeil, Roche and Pfizer

. Administered all incoming calls pertaining to the arranged events

. Managed budgets and hours assigned to each project

. Provided input to account executives on alternative approaches to

recruitment for project success

. Revised old and created new forms for use in the data recruitment

services department

. Responsible for data management of projects/symposiums

EDUCATION

CDM Institute, Jersey City, NJ

12/09-04/2010

Certificate: Medical Billing & Coding Specialist

U.S. ARMY

National Board for Respiratory Care Certification

New York City Technical College

REFERENCES FURNISHED UPON REQUEST

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