Customer Service Medical Billing

SANDRA R. GUTIERREZ

***** ***** **.

Temecula, CA, 92591

Home: 951-***-****

*******.*********@*****.***

Polished, professional customer service rep offering:

•Over fifteen years of experience providing customer support in both busy call center and customer facing environments

for public utility.

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues

and win customer loyalty.

•Strategic relationship/partnership building skills listen attentively, solve problems creatively, and use tact and diplomacy

to find common ground and achieve win win outcomes.

OBJECTIVE

I am seeking employment in customer service/office administration. I have experience in customer service, sales, collections,

cashiering and data entry. I recently completed a medical billing and coding class. I am also open to learning new skills as needed.

EXPERIENCE

Business Service Representative

10/1999 11/2009, SBC/AT&T, Anaheim, CA

Handle customer inquiries, complaints, billing questions and service requests. Calm angry callers, repair trust, locate resources for

problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, operations.

Assisted on specialty desks, projects and product launches.

Collection Representative

6/1996 10/1999, Pacific Bell/SBC, Commerce, CA/Tustin, CA

Handled incoming calls from English and Spanish speaking customers, responding to inquiries, resolving problems, negotiating

payment arrangements. Used consultative selling techniques to provide leads for sales personnel.

Cashier

6/1994 6/1996, Pacific Bell, Orange/Riverside Counties

Accepted payments made by customers paying in person in public office or in night deposit box. Processed high volume of payments

virtually error free. Responsible for all money received including cash advances. Investigate balancing discrepancies for own work and

assisted other cashiers. Performed greeter function in public office lobby and assist in directing incoming customers.

Data Entry Associate

7/1992 7/1993, Pacific Bell, Anaheim, CA

Operated bill enclosing machine which associates customer bills,official service communication forms and supplemental toll

statements. Adjusted machine for various size mailings and maintained postage meter supply. Maintained supplies in work area.

EDUCATION

University of Redlands, Redlands, CA

La Vista High School, Fullerton, CA

ADDITIONAL INFORMATION

•Bilingual: Spanish

•Completed Medical Billing and Coding course

Contact this candidate