Customer Service Security

Christine M. Durantini

**** ****** **** ( North Syracuse, NY 13212 315-***-**** (

**********@*****.**.***

Summary of Qualifications

Driven results delivered - Several years of progressive experience of

administration of operations, leading and motivating staff, recruiting,

interviewing, orientation and employee training. Develop and implement

policies, procedures and training guidelines. I am extremely detailed

oriented, multitask and have excellent written and effective communication

skills. Result oriented with strong internal and external customer service

relations.

Education

Masters Degree, Criminal Justice - Columbia College, Syracuse, NY

Bachelor Degree, Psychology and Sociology- SUNY Institute of Technology,

Utica, NY

Professional Experience

Team Leader

SUNY Upstate Medical University, Division of Dentistry - Syracuse, NY

July 2007-Present

. Manage day-to-day operations, personnel management of 12, HR

administration - Kronos-payroll, employee labor relations,

interviewing, selecting new employees, provide department orientation,

performance evaluations & disciplinary process, conflict resolution,

developing position descriptions, confidential personal files, and

coordination of the flow process of operations

. Review of documents for compliance with policies, rules, procedures,

. Work collaboratively with other departments and teams

. Develop and administer process improvement plans, quality improvement

programs, educational plans, presentations, and departmental specific

guidelines

. Created department evacuation route plan with continuous monitoring of

safety/disaster evacuation plans

. Develop and implement corrective action plans, convey statistical

analysis reports and record audits

. Facilitate staff meetings, provide guidance regarding proper health

and safety administration

. Provide educational guidance to staff and Residents involving all

aspects of billing, coding and general office management skills, and

collaborate on capital budget

Security Professional (clearance required)

Syracuse Research Corporation - Syracuse, NY

October 2005 - April 2007

. Facilitated collateral operations-executed classified document

control, maintained classified management system, internal security

audit process, and physical security controls

. Interacted with DoD contract clients, committees and management

professionals to accomplish security and organizational goals

. Provided (NISPOM) guidance for employees regarding proper security

procedures for marking classified documents, safety and security

compliance and regulations, investigated security compromises and

wrote reports

. Created the" Emergency Response Plan Guide, Travel Security and Safety

Guide, redesigned the intranet security web page, developed "For

Official Use Only" presentation, and collaborated on business

continuity plans

. Developed contract guard security training procedures, negotiated

physical security contract, recruited guards, and implemented security

guard force

. Arranged travel plan visit requests, visitor control, ISFD, JPAS, E-

Qip, executed proper mail procedures, and prepared DD254 sub-contracts

Manager of Physical Security & Operations

The Wackenhut Corporation - Liverpool, NY

September 2003 - October 2005

. Opened and stabilized new office for Central New York region

. Personnel management of 50 + employees, mentored and coached

supervisory staff, HR administration- scheduling, payroll, employee

benefits, FMLA, recruitment and placement of new employee hiring,

orientation, evaluations etc.

. Conducted annual training for over 200 Security Officers, maintain

training record/audits

. Effectively managed labor usage and workflow of staff resulting in a

substantial decrease in overtime

. Maintained office supplies and uniforms through tracking and audit

devices

. Developed, refined, implemented and monitored all post orders,

policies and procedures to maintain and enhance security and complied

with directives

. Identified, investigated and resolved security violations, including

corrective and preventive action plans, and provided effective levels

of security for clientele

. Ensured that effective access control, emergency response and safety

procedures were carried out and all security equipment was operational

. Site visits and client advisor providing risk assessments, and

excellent customer service to promote ongoing business relationships

Lead Security Screener

Department of Homeland Security- TSA - Syracuse, NY

August 2002 - September 2003

. Lead screener and trainer, maintained compliance with all federal and

administrative directives along with standard operating procedures

. Assisted supervisors with day-to-day security checkpoint operations

including technological and physical property search and explosive

devices while accomplishing organizational goals

. Ensured that effective access control, emergency response and safety

procedures were standardized and exercised

. Identified, analyzed and resolved compromised security

incidents/breaches and directed rapid deployment as warranted

. Accurate, timely and detailed reporting to appropriate authorities and

supervisors

Development Training

. Computer skills- Microsoft Office, Word, Power Point, Outlook, Excel,

Groupwise, Kronos, Peoplesoft, Visons (scheduling system), CAIS

(billing system), SoftMed, Chartmaxx

. University of Maryland University College - Manager of Physical

Security/Operations Manager Course

. University of Maryland University College - Project Manager Training

Program

. University of Maryland University College -Leadership Manual Course

and Custom Protection Officer Program

. FEMA Emergency Management Professional Development Series

. Facility Security Officer - Defense Security Service

. Security Specialist - JPW Security Solution

. SIMS - Security Information Management Systems

References available upon request

Contact this candidate