CARL SHERER *** Heritage Way, Belvidere, IL *****

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abkmxs@r.postjobfree.com . Home 815-***-**** . Cellular 815-***-****

Retail Manager

Summary

. Retail management professional offering more than 10 years experience

in directing Retail Operations combined with numerous years of related

industry experience.

. Seasoned management professional, expert in steering innovative

strategies that serve to generate revenues, build dynamic teams, and

deliver 'red carpet' customer service to an increasingly demanding

public. "Leading from the front" management style has been the catalyst

for restoring morale, resurrecting damaged customer relationships, and

instituting the type of transparent communication channels that build and

sustain trust.

. Proficient in staff motivation, hiring/firing, sales achievement, P&L

and merchandising .

Experience

Gordon Food Service, Rockford, Illinois 2001 to 2010

General Manager

Managed total operation of retail food service store with annual sales of

appx. 8 million. Oversaw all aspects of training, merchandising, customer

service, hiring/firing, P&L and facilities care.

. Grew sales each year between 7-15%. Was successful and achieved

company awards in growing customer base

. Won numerous company contests pertaining to sales increases as well

as excellent customer service

Provided hands on leadership style, set excellent work ethic example,

instilled a sense of urgency and positive attitude for Assistant Managers

and Sales Associates

Interviewed, hired, oriented, trained, and retained staff.

Conducted performance monitoring of staff, personnel evaluations,

initiating follow-through with disciplinary action and termination in

consultation with Human Resources and District Manager when appropriate

Provide the store management team with day-to-day direction including

schedules, store priorities, leading manager meetings, and supporting the

team with the execution and follow up of operations, sales and service,

and merchandising programs in the store.

Jumers Casino Rock Island, Rock Island, Illinois 1992 to 2001

Casino Shift Manager

Managed all aspects of evening shift for riverboat casino. Responsibilities

included scheduling, training, gaming compliance.

. Began with company as gaming dealer and progressed rapidly to Shift

Manager

Conducted performance monitoring of staff, personnel evaluations,

initiating follow-through with disciplinary action and termination in

consultation with Human Resources and District Manager when appropriate

Was the "point person" for customer service and provided training and

oversaw compliance for same.

Education

Illinois State University, Normal, Illinois

Danville High School, Danville, Illinois 1970

Skills

Supervision. Problem Resolution. Supervising Management Teams. Scheduling.

Inventory Planning & Control. Staffing and Management Development. Staffing

Needs. Financial Management. Personnel Supervision. Employee Supervision.

Performance Analysis. Payroll Reporting. Documentation and Reporting.

Customer Relations. P&L Management. Customer and Employee Relationship

Management. Conducting Training Programs. Coaching and Motivating Staff.

Customer Service and Retention. Recruiting and Hiring Personnel.

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