Manager Customer Service

Jesse Sprenger

Cell: 605-***-****

********@*****.***

Objective: Desktop Support

Summary:

* ***** ********** ******* ** a manager

* ***** ** ********** ******* in a restaurant

Manager of 120 in a high-paced work environment

Coordinator for a team servicing over 8 departments

Leadership Training Course completed with the US Army

Experienced trainer and recruiter

Outstanding computer knowledge, Word, Office, Excel, Outlook

Excellent understanding of finances, budgets, management reports and payroll.

Education:

Black Hills State University – B.S. English Minor: Writing

Published with the Green Bowl Review. Emphasis in Business Administration

Professional Experience:

Writing Consultant January 2006 – Present Self Employed

• Work with companies, agencies and organizations to plan and develop appropriate written materials to assist with

providing information on the various products or items.

• Marketing and advertising to new and existing clients to expand the customer base.

• Writing documents, proofreading, adding graphics or formatting as required.

Assistant Manager June 2009 – November 2009 Sears Holdings

• In-area assistant manager, which supports and conducts all store operations.

• Directly supervises Department Leads and productivity/efficiency of departments.

• Provides "World Class" Customer Service by surprising and delighting our customers every day.

• Assists Store Coach in managing the store including establishing priorities, following up to, and supervising store

associates.

General Manager August 2007 – July 2008 Carmike Cinemas

• Coordinated theater business with other industries and companies for effective marketing needs and advertising

requirements.

• Provide complete oversight and care for 11,000 square foot building.

• Ability to work varied hours with varied staff and adjust to situations in a calm and efficient manner.

• Delegate responsibilities to Assistant Managers along with staff.

• Control perishable stock to ensure freshness and quality.

GM Specialist September 2006 – June 2007 Shopko

• Organize and communicate instructions to other employees to better assist the customers.

• Following time sheets and efficiency expectations for departments’ expense control.

Writing Consultant January 2006 – May 2007 Black Hills State University

• Assist professor and student writers in one-on-one conferences.

• Responsible for training, evaluations, attendance, and reviews.

• Responsible for daily and monthly statistics.

• Demonstrate various computing and information management tools to develop written work along with

proofreading strategies.

In-bound Call Center/Networking January 2006 – September 2006 Golden West Telecommunications

• Offered networking assistance to customers for over 100 different servicing companies.

• Continued computer hardware and software training to ensure unsurpassed service.

• Lead team to ensure quality and accurate products. Provide training for new hires.

• Strong use of computer applications. Edit and format documents. Use of word, excel, office, and outlook.

Assistant Manager June 2002 – November 2005 Carmike Cinemas

• Assemble budget reports and payroll sheets for General Manager to review.

• Communicate instructions from management to staff and assist in their follow-up.

• Implemented sales methods such as radio, television and newspaper coverage to increase ticket sales.

• Encouraged up-selling techniques to aid concession sales and company profit.

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