Customer Service Team Leader
Resume:
OTIS EDWARDS
Broadview, Illinois 60155
E-mail: ********@*******.***
PROFILE
WAREHOUSE TEAM LEADER with proven skills and experience in inventory
management, control and customer service. Demonstrated ability to work in
fast-paced environments, with a sense of urgency to get the job done. Uses
strong detail skills to ensure orders are recorded accurately. Skilled in
safe forklift driving and warehouse operation. Experienced in worker
training and supervision. Experienced in ISO 9000 systems. Seeks
opportunity to use well-developed skills and outstanding work ethic to
become a valued member of a new team.
PROFESSIONAL EXPERIENCE
WESTINGHOUSE LIGHTING, Elk Grove, Illinois 2006-2010
Forklift Operator,
Warehousing, Order Picking and Receiving Departments.
. WMS system and RF scanner gun.
. Loading or unloading materials manually, off or on to pallets,
platforms, skids, or lifting devises.
. Replenish stock for internal customers.
. Performing routine post and pre inspections to ensure suitable working
nature or forklift equipment.
. Weighing products or materials, and recording weight and further
production information on labels and tags.
. Wrapping material loads with a wrapper and making clean the warehouse
premises.
. Pick and Pack orders for customers.
. Verify purchase orders and keep track of quality.
. Performing other duties as allotted by a manager or supervisor.
OSRAM SYLVANIA, Lake Zurich, Illinois 1994- 2005
One of world's largest manufacturers of lighting products. A subsidiary of
Sieman AG, which acquired MOTOROLA LIGHTING in 2000.
Team Leader,
Manufacturing Associate, Inventory Control
Responsible for all aspects of inventory management for parts involved in
the production of electronic ballasts.
. Team Leader of up to 7 people.
. Work in an ISO9000 Certified work place.
. Experienced working in a Six Sigma environment; working knowledge of
SAPR3.
. Work in an ISO Health Safety 14000 certified environment.
. Experienced using the following machines:
. Licensed forklift driver
. Electronic inventory management (RF Scanner System)
. Working knowledge of automated procedures and protocols of major
parcels carriers such as Federal Express, UPS and DHL, as well
as transport trucking companies
. Oversee transport of finished goods to remote distribution facility.
. Member of Emergency Response Committee.
Inventory Control: functioned in an automated warehouse environment,
responsible for the movement of parts and products to and from the dock to
bin storage and the assembly line.
. Personally inspect 10 forklift machines to check for proper function
and arrange any repair.
. On a daily basis, pick all parts needed on the assembly lines and
restock bins.
. Post all tickets for inventory movement.
. Pick all work orders for the various lines with minimal supervision.
. Restock all returned parts from the lines.
. Responsible for correct count of some 700 warehouse bin locations with
inventory valued at $3MM; also verify that all counts match database
counts.
. Excellent record for accuracy (98%); never experienced shut down of
lines for inventory inaccuracy.
. Resolve all issues arising from count discrepancies.
. Perform all data entry to maintain accurate databases.
. Recognized for being excellent at multi-tasking for productivity in
reviews.
. Achieved excellent productivity and accuracy records
. Perform basic preventative maintenance functions on forklift.
. Recognized consistently by peers and customers for a hard working,
customer focused, positive attitude.
SAM'S CLUB, Addison, Illinois 1992
- 1994
Formerly, Pace Membership Warehouse)
Team Leader - Freezer/Cooler Department
. Led team of 5 - 8 members.
. Stocked merchandise for maximum sales.
. Scheduled workforce.
. Ordered dairy products.
. Received credit for out-of-date goods.
. Certified Fork Lift Operator.
. Progressed from Stocker to Team Leader.
DIEMASTER MANUFACTURING - Elmhurst, Illinois 1991
- 1992
Assembler
. Packing.
. Shipping and Receiving.
. Punch Press Operator
EDUCATION AND TRAINING
Proviso East High School - Diploma
University of Missouri - General Courses
Illinois State University - Housing Design Courses
Certified Forklift Operator
CPR Certification
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