Customer Service High School

Ruby Tizcareño

********@*******.***

928-***-****

SKILLS & QUALIFICATIONS

-Call Center Experience

-Customer Service Skills

- Communication Skills

-Motivated

-Computer Skills

-Bilingual

-45 WPM

-Friendly

-Punctual

-Organized

-Goal Oriented

EXPERIENCE-

-ACT Advanced Call Center Technologies, LLC

770 1St Ave San Luis, AZ 85349

Telemarketer

As a telemarketer, made outbound calls to previous AT&T customers and sell AT&T services.

-NCO Group Inc.

1801 W 32nd St. Yuma, AZ 85364 928-***-****

Customer Service Representative.

As a customer service representative for T-Mobile my duties included taking calls from T-Mobile

customers and troubleshooting technical issues, ordering new services, and taking payments.

-On Track Overhead Doors

2862 South Avenue B Yuma, Arizona 85364 928-***-****

Receptionist

As a receptionist, answering phones, scheduling appointments, filing invoices, making and taking

payments.

-Harvest Preparatory Academy

350 E 18th St. Yuma, AZ 85364 928-***-****

Computer Lab Assistant

As a computer lab assistant my duties included helping students with class work, project

assignments, grading homework, and maintain classroom organized.

EDUCATION

Palo Verde High School

667 N Lovekin Blvd Blythe, CA 92225

760-***-****

High School Diploma – June 2008

TRAINING & CERTIFICATES

-Palo Verde High School 667 N Lovekin Blvd Blythe, CA 92225

Division of Student Programs and Services

Certificate of Occupational Training - CIS-Business Computers – May 30, 2008

-NCO 1801 W 32nd St Yuma, AZ 85364

7 Week Customer Service and Technical Support Training – February 2009 – March 2009

-University of Phoenix 899 East Plaza Circle Yuma, AZ 85364

Certificate of Achievement – Introduction to Oral Communication – April 14, 2009

Department of Economic Security Child Care Administration and Child & Family Resources

Developmentally Appropriate Practice/Business Training – December 10, 2009

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