Customer Service Manager

Tyler Brooks

*** * *** **

Newton, Ks *****

PH: 316-***-**** (Cell)

*************@*****.***

OBJECTIVE:

To gain valuable experience and become knowledgeable in the various areas of Information Technology

with the goal of continuing a lengthy career in Information Technology.

SUMMARY OF QUALIFICATIONS:

Highly self- motivated and experienced in team environment; proficient computer skills and quick study

with software programs. Have experience in Strategic Planning, New Business Development, Account

Management, Client Relations, Merchandising, Target Marketing, Expense Controls, Inventory Control,

Event Planning, Special Projects, Training/Development, Financial Consulting, Public Relations, High-

visibility Presentations, Repossessions, very proficient with working with all types of Microsoft and

other types of operating systems.

EDUCATION:

ITT Technical Institute Wichita, Ks Associate's Degree Computer Electronic and Engineering

Technology (CEET); anticipated graduation September 2010. Current GPA 3.70

Newman University Wichita, Ks Bachelor Degree Marketing with Emphasis in Management (BS)

Graduated May. 2011

EMPLOYMENT:

2006-Current First Choice Credit Union Wichita, Ks

Business Development Specialist (2007-2008)

During my time in this position I was responsible for contacting businesses in the Wichita metropolitan

area telling them about the Credit Union and how it differs from banks. I was also in charge of trying to

scout out new areas or towns that we could put a branch or even bring new business to our existing

locations. I was the developer that brought a First Choice Credit Union inside the Maize High School, and

part of the reason that our assets grew along with our membership.

Repossessions(2008- Current)

During my time in this position I have been responsible for calling members to let them know that their

payments are pasted due, updating and finding various ways to get address and phone numbers, if

different from the ones that were one file. I am also responsible for any member that is 30 days or past

sending out a right to cure, and if still we don't hear back from them then we proceed with the

repossession of their car. I am responsible for helping with a deficit in our loan loss department.

Teller/Member Service Representative (Current)

During my time in this position I have been responsible for helping behind the teller line with deposits,

withdrawals, transfers and any other teller responsibility. Also, responsible for opening and closing

accounts for members, which would include but not limited to helping members with questions about

accounts, debit card transaction disputes, credit card inquiries, credit card disputes, credit card fraud

alerts, balancing and maintaining the general ledger for cash advances and credit card payments. I also

help members with any loan questions they may have.

November 2006- December 2006 Presbyterian Manors of MidAmerica Wichita, Ks

IT Internship

Responsible for helping each aspect of the IT Department while learning the different types of jobs. While

at this internship I was also responsible for taking computers with nothing on them and building them to

the liking of the residents. I learned how to back up major corporation's data, learned about the server,

and how to remote desktop to one of their many locations. Help set up for a major presentation. I sat with

the help desk employee while getting to help with PC problems, and was even asked how I would solve

the problem that they were having.

March 2003-November 2006 Prairie State Bank Maize, Ks

New Accounts Representative (March 2003-January 2004)

Responsible for opening and closing accounts, Certificates of Deposit, IRA's, and maintaining good

relationship with the current customers, while bringing in new customers and teaching them about the

products and services that Prairie State Bank had to offer. Responsible for maintaining competitive rates

with other financial institutions by calling and checking rates.

Personal Banker/Assistant Branch Manager/Branch Manager (January 2004-November 2006)

Responsible for managing all employees, business development, marketing my branch, discussing

customers problem inquiries, scheduling employee meetings, opening accounts, consumer loans, teaching

kids in middle school and high school about the value of checking accounts, and saving accounts, along

with the pros of saving money. I started a program that would encourage my employees to sell the

products and services that we offer.

EXTRACURRICULAR ACTIVITES:

Currently the Secretary for the ITT Technical Institute AITP Chapter, where it is my responsibility to take

notes and get the word out about our chapter and talk with potential members. Fostered and built

community contacts through business groups affiliations to garner new business. Implemented concept of

monthly review of large key accounts with follow up on site customer service visits to senior level

commercial clients.

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