Customer Service Manager
Resume:
Philip J. Terry
Hamilton, Ohio *5013
Email: ******@*****.***
Phone: 419-***-****
Objective
To secure employment in a position that enables me to utilize both my
technical skills and my interpersonal skills.
Experience and Past/Present Employment
Whirlpool
119 Birdseye Street, Clyde, OH 43410
Production Operator/Base Assembly Technician, Aug. 1999 - Aug. 2000
Assembled washing machine parts.
Standby Production Operator, Aug. 2000 - May 2006
Able to perform all jobs in the production line as well as leading a group
underneath me of approx. 6-12 operators
Material Handler, May 2006 - August 2006
Drive Fork Lift with the ability to safely and quickly move various parts.
Digital Dish (Dish Network)
5555 County Road 203 Millersburg, OH 44654
Installation August 2006-January 2007
Install Dish Network systems in residential homes
Service Call Technician January 2007-November 2007
Technician to Service calls only
Field Service Manager November 2007-February 2008
5 Quality Inspections Daily
Weekly Truck Inspections
Management/Safety of 13 Technicians and their Jobs
Interviewing and hiring of technicians
Trainer for Butler County February 2008-June 2008
Field Train Technicians to install and troubleshoot Dish network systems
Time Warner Cable
11325 Reed Hartman Highway Blue Ash, Ohio 45239
Field Operations Technician July 2008-November 2009
Installation and repair of Time Warner Cable Services in the Southern Ohio
District
Additional Experience
AVR FIRE/ Seneca County EMS Volunteer 1999-2006
Volunteer Fireman/EMT
Phbeks Web Design, Sep. 2003 - Present
Web and drafting design (basic) for Businesses/family web sites.
FCC Compliant for Amateur Radio Operations, March 2004 - Present
Amateur Radio Call Sign, KC8WUT
Education
Seneca East High School
109 North Seneca Street Attica, Ohio
Graduated 1998, High school diploma
Sentinel Vocational School-Industrial Electricity
Tiffin, Ohio
Certificate of Completion - 2years training
Skills
I am a serious go-getter, motivated by new challenges and opportunities,
and I have the ability to find solutions and provide support in almost any
situation. I have strong interpersonal skills that help others feel at
ease, and pride in creating positive outcomes. As well as:
. Very Computer Literate
. Leadership Skills and experience
. Major Cabling Experience
. Residential/Industrial Electrical Experience
. Customer Service Orientated
. Very speedy and organized, meets deadlines
. Web Design/HTML
. Computer Troubleshooting Skills
Electrical Installation and Basic Web Design Referrals
Sean and Kat Falter 419-***-****, Residential
Completed Wiring on new home/garage. Computer Work
Contact Information for Employers
Time Warner Southwest Ohio
513-***-**** Main Frame
Digital Dish
Field Service Manager
Terry Parker - 330-***-**** (better contact)
Human Resources Dept 1-866-***-****
Whirlpool Clyde Division
Main Frame 419-***-****
Personal/Professional References
Dennis Berger
3460 Rant Dr
Lebanon, Ohio 45036
Sean Falter
16231 Twp Rd 126
Attica, Ohio 44807
Contact this candidate