Customer Service Quality Control

Location:

Posted:

September 29, 2010

Jonnita Martin

323-***-**** *********@*****.***

OBJECTIVE

To obtain an entry level Customer service position; able to learn quickly,

work well with others, and complete work in a timely manner

SKILLS & ABILITIES

. Great Customer Service Skills; Able to Multi-task; Work Well with

Others or Independently

. Computerized Cash Register; Cash Handling; Type 40 wpm

EMPLOYMENT HISTORY

Assistant Biller/shipping & receiving clerk, 08/2007 - 06/2009

Accent Media, Burbank, CA

. Assigned, recorded, stamped identification numbers or codes in order

to index materials for filing

. Performed general office duties such as typing, operating office

machines, and sorting mail

. Operated Zytech to file records and created new records

. Answered multi- line phones

Customer Service Representative, 07/2006- 05/2007

Auto Zone, Los Angeles, CA

. Operated computerized cash registers and handled large sums of cash

. Provided excellent customer service

. Performed inventory quality control duties

. Responsible for returning go back items to proper shelves

. Accountable for giving the customer appropriate product warranties

. Issued receipts, refunds, credits, or change due to customers

Cashier, 03/2005 - 07/2006

Jack in the Box, Gardena, CA

. Served food according to customers specifications

. Cleaned the dining area, and customer restrooms

. Responsible for taking orders accurately and in a timely fashion

. Took inventory of supplies and re-order as necessary

EDUCATION

Leuzinger High School, Diploma, Lawndale, CA

Currently attending Southwest College

REFERENCES

Available upon request