Customer Service Medical

Objective

To obtain a long and challenging position in the Healthcare Industry

where my skills in Medical Billing, Coding, and Reimbursement can be

utilized.

Experience

Dr. Nayyara Dawood, MD - San Jose, CA

August 2010-September 2010

Medical Biller and Coder-Internship

. Medical Office Administration

. Medical Billing and Coding

. Filed, sorted, and organized medical documents

. Calls to clients and vendors for payments

OCE/Sybase - Dublin, CA

February 2009-Present

Mail Room Clerk

. Facilitate movement of daily mail.

. Expedite all package shipping (USPS, FedEx, and UPS) using

appropriate software.

. Sort mail in individual mail boxes.

. Bar code scanning using "Manifest".

. Update employee's information our system.

. Scan bar codes using Manifest software.

Ultramerica Mortgage - Los Angeles, CA

November 2001-August 2008

Office Clerk/Administrator

. Administrative support to Manager and Staff.

. Customer Service (over the phone and in the office).

. Liaison with customers and agents. Created loan folders with

industry's documents for loan officers.

. General Office duties.

. Data entry

. Responsible for office coordination, maintaining, and ordering

office supplies.

. Greet clients and customers.

Skills

. Medical Terminology

. Anatomy and Physiology

. ICD-9-CM Diagnostic Coding (Vol. 1+2) / Hospital procedural coding

(Vol. 3)

. CPT- 4 Procedural Coding

. HCPCS II Durable Medical Equipment

. CMS-1500 Outpatient (Physician, ER, Hospital)

. Commercial Insurance

. UB-04 Inpatient (Hospital)

. Medicare

. Explanation of Benefits (private insurance)

. Microsoft Office, Medical Manager (Medical Software), and Manifest

. Aging Report

. Managed Care Contracts, HMO Models, Capitation

. HIPPA Certified

. Remittance Advice (Medicare)

. Data Entry (40 WPM)

Education

Medical Insurance Billing and Coding Diploma

Heald College, Milpitas, California - October 2010

Associates of Arts Degree in American Sign Language

Mount San Antonio College, Walnut, California - June 2002

Bilingual: English/Farsi

References available upon request

Contact this candidate