Customer Service Manager
Resume:
Wendi Marlo Mills
**** ****** ****, ******, ** 75243
Mobile: 903-***-****
Email: abkmo4@r.postjobfree.com
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PROFILE
Qualified professional with a ten year work history and more than five
years of relevant experience, who is accomplished in all areas related but
not limited to accounting and clerical work. Also possesses a positive,
friendly demeanor, as well as extremely well-organized and detailed with a
flare for problem-solving.
SKILLS
> Windows XP
> Ms Word
> MS PowerPoint
> MS Excel
> MS Outlook
> WordPerfect
> Dancik
WORK EXPERIENCE
AUSTIN BANK, N.A.-MARHSALL, TX
Loan Administration Secretary
10/2009-01/2010
> Paid taxes and Hazard Insurance for Escrow customers
> Prepared and reconciled documents for Board reports
> Updated and maintained loan files in computer system
> Mailed correspondence and checks to Escrow customers
MEES DISTRIBUTORS INC.-CINCINNATI, OH
Billing Specialist 02/2007-07/2009
> Performed all invoicing duties
> Managed credit and cash accounts
> Created monthly revenue and inventory reports
> Assisted with the purchasing department
> Supervised all intercompany transfers
DRAKE MEDICAL CENTER-CINCINNATI, OH
Credentials Assistant 09/2005-10/2006
> Assisted credentials specialist with verifying physicians'
credentials
> Organized files to help prepare for hospital evaluations
> Typed letters for the credentials specialist
READING ROCK-CINCINNATI, OH
Customer Service Representative/Receptionist 04/2005-
8/2005
> Assisted customers with showroom products
> Provided mathematical and pricing estimates for customers
> Data entry/shipping and receiving orders
> Answered incoming phone calls using a multi-line phone system
> Responsible for distributing and sending company mail and UPS
packages
FRANKLIN AMERICAN MORTGAGE COMPANY-NASHVILLE, TN
Accounting Clerk 10/2003-07/2004
> Responsible for all check clearing for mortgage loans
> Organized files for Correspondent Division loans
> Scanned all checks and accounting documents
> Prepared and mailed all welcome letters and payment notices
> Paid Hazard Insurance bills for customers with escrow accounts
AAA AUTO CLUB SOUTH-NASHVILLE, TN
Call Receiver/Roadside Assistance Specialist 08/2001-09/2002
> Answered calls for customers in need of emergency roadside
assistance
> Trained and monitored new employees for proper phone etiquette
when dealing with irate and distressed customers.
> Trained new employees on quick and proper data entry techniques
for dispatchers
> Dispatched roadside assistance to customers
EDUCATION
MIDDLE TENNESSE STATE UNIVERSITY-MURFREESBORO, TN
> Major: Elementary Education 08/2006-12/2007
> Degree: N/A
TENNESSEE STATE UNIVERSITY-NASHVILLE, TN
> Major: Speech Communications 08/1999-05/2002
> Degree: N/A
WHITES CREEK COMPREHESIVE HIGH SCHOOL-NASHVILLE, TN
> Degree: Honors Diploma 08/1995-05/1999
> G.P.A: 3.2
Wendi Marlo Mills
11 Cherrywood Circle, Marshall, TX 75672
Mobile: 615-***-****/Residence: 903-***-****
Email: abkmo4@r.postjobfree.com
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REFERENCES
Austin Bank, N.A.
Lisa Sampson
Vice President
Mees Distributors Inc.
Larry Buchler
Office Manager
Drake Medical Center
Tenisa Meadows
Credentials Specialist
Reading Rock
Ed Palcisco
Customer Service Manager
Contact this candidate