Customer Service Technician

JOELY CREIGHTON

*** ***** **** **

Bowdoin, ME 04287

Phone: Home- 207-***-**** Cell 207-***-**** email:

**************@**********.***

Pharmacy Technician with 10+ years of Supervisory Experience

HIGHLIGHTS OF QUALIFICATIONS

. Nationally certified through Pharmacy Technician Certification Board

(PTCB) since 1997.

. Licensed as an Advanced Pharmacy Technician through State of Maine

since 2008.

. 22 years of professional pharmacy experience in both outpatient and

inpatient pharmacy settings.

. 10+ years of experience as a Pharmacy Technician Supervisor, including

scheduling, personnel supervision, and performing annual evaluations.

. Trustworthy, self-motivated, and customer service oriented.

PROFESSIONAL EXPERIENCE

Outpatient

. Performed prescription receiving, data processing, filling, shipping,

and customer service most recently for Martin's Point's busy Mail

Order Pharmacy, previously for the United States Navy's busiest Naval

Hospital Pharmacy which processed more than 2,000 new prescriptions

per day.

. Familiar with Mckesson and Script-Pro robotics.

. Ordering and receiving of supplies, tracking expiration dates, and

performing return of outdates.

. Managed vault operations to include the ordering, issue, and inventory

of Schedule II, III, and IV narcotics and controlled medications with

a zero error rate.

Administrative

. Created and managed monthly technician schedules for a major medical

center ensuring adequate staffing for a 24 hour a day pharmacy with

several satellite pharmacies.

. Managed training for 110 technicians and pharmacists, including

licenses, HIPPA, CPR, continuing education, and required military

training. Created and maintained training files for each person.

. Supervised 83 military and civilian technicians in daily operations of

the pharmacy department, which included 2 outpatient sites, inpatient,

and 3 on-site ICU, Neonatal ICU, and TPN/Chemo satellites.

. Responsible for completing annual performance evaluations, managing

problems, and assisting Pharmacist Supervisor in maintaining an

orderly and efficiently run pharmacy.

. Compiled and presented monthly morbidity reports and performed general

office duties as assigned by Pharmacist Supervisor.

Inpatient

. Compounded sterile intravenous admixtures (IV's) including PCA's,

drips, epidurals, and neonatal concentrations.

. Completed refill, pick, and delivery for PYXIS med systems, including

basic troubleshooting.

. Provided professional consultation to medical staff regarding

medication compatibility, dosage, and inappropriate usage.

. Interpreted doctor's orders for entry into patient profiles.

. Performed extemporaneous compounding of medication from a recipe using

raw materials.

EDUCATION

Pharmacy Technician Training: Naval School of Health Sciences, Portsmouth,

VA

College: General and advanced education classes to include, English,

Algebra, Calculus, History, Public Speaking, Chemistry and Biology at

Tidewater Community College, Norfolk, VA

REFERENCES

. Available upon request.

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