Quality Assurance Engineer

Robert C. Reuter II

** ****** ******, **** *

Waltham, MA 02453

781-***-**** (h)

508-***-**** (c)

E-mail: ********@*****.***

Experience

Quality Assurance Lead / Automation Architect, Leostream, Waltham, MA

May 2010 to September 2010

. Responsible for design of automated test lab tasked with "front to

back" smoke and load testing of Windows and Linux client / server

application. Design and initial implementation included:

1. Automatic queuing of smoke tests immediately upon build

completion of build any supported operating system using VMWare

VSphere 4.0 or Microsoft SCVMM 2008 technology to deploy virtual

test environments.

2. Ability to track and report on current and historic test results

using custom database schema in MS SQL Server 2008.

. Tasked with leading team of Quality Assurance Engineers in manual

testing duties, including development of QA project plans per

release, assignment of testing tasks to individual engineers and

monitoring of each engineer's progress toward overall project

goals.

Quality Assurance Automation Architect, Verdasys, Waltham, MA

October 2006 to May 2010

. Designed and built architecture of fully automated test lab tasked

with "front to back" smoke, regression, compatibility, and load

testing of Windows client / server and Web applications. Lab

automation includes:

1. Automatic queuing and deployment of tests against builds

immediately upon completion of build against up to twelve

simultaneous operating systems.

2. Ability of users to select tests against any earlier build via

Web interface against any combination of up to seven

simultaneous operating systems.

3. Automatic assignment of test jobs to virtual machines on

physical test hosts based on availability and load.

4. Automated installation of product client and server (Including

product upgrades upon request).

5. Deployment of applications via Microsoft SCCM for compatibility

testing.

6. Live tracking of test status including BSOD, test tool failure,

individual test pass or failure via Web reports.

7. Reporting of results via Web reports and email to original test

requester.

. Solely responsible for maintenance and enhancement of automated

test harness and associated SQL 2008 database.

. Development and maintenance of automated test scripts against

client / server and Web applications using Compuware TestPartner

6.1.

. Manually tested client agent application designed to interact with

and enforce policies and encryption on Windows and Linux operating

systems and applications at kernel level, as well as server

functionality including reporting and rule implementation, for

Advanced Technologies division.

. Created and responsible for product compatibility testing process

over multiple third-party applications and operating systems.

Oversaw compatibility testing effort by outsourced contractors.

. Built and maintained virtual test networks and environments across

multiple Windows and Linux operating systems using VMWare

Workstation, VMWare Server, VMWare ESX Server and MS System Center

Virtual Machine Manager.

. Developed and maintained test plans and detailed test cases and use

cases for new and existing product modules.

. Worked closely with Sales and Customer Service staff to create

custom test strategies and plans for custom, customer-specific

development on tight release deadlines.

Quality Assurance Engineer, Monitor Software, Cambridge, MA

October 2005 to August 2006

. Tested Web-based Java applications, as well as client-server

applications in new product development and client-specific custom

development.

. Responsible for testing of in-house and outsourced development

projects.

. Created Quality Assurance standards for standardized testing in

continuing development of BrandMonitor line of products.

. Responsible for extensive platform-specific regression testing of

existing products.

. Developed and maintained test plans and detailed test cases and use

cases based on functional specifications and release notes.

. Created automated load testing scripts for Web applications using

OpenSTA.

Business Systems Analyst, OneBeacon Insurance, Foxboro, MA.

January 2003 to February 2005

. Lead analyst in eBusiness unit for Web-based Java applications for

various insurance industry users.

. Responsible for interviewing prospective business users to

determine and compile business rules and software requirements for

new development efforts.

. Created use cases for and completed analysis of existing third-

party applications versus new development efforts, including cost-

benefit analyses based upon business requirements.

. Designing and business acceptance testing of user interfaces for

new Web-based development.

. Writing and maintenance of functional specifications for new

development. Responsible for oversight of quality assurance testing

efforts and end-user training for new applications.

Quality Assurance Engineer, OneBeacon Insurance, Foxboro, MA.

July 2001 to January 2003

. Manually tested client-server applications in Windows 98 and 2000

environments, Web-based Java applications and legacy mainframe

systems.

. Responsible for interpretation of functional specifications of new

development for drafting into use cases.

. Responsible for writing and maintaining test plans and test cases.

. Additional duties included scripting and parameterization in

Mercury LoadRunner.

Quality Assurance Engineer, StarSure.com, Wrentham, MA

March 2000 to July 2001

. Tested client-server applications in Windows 98 and 2000

environments.

. Supervised the company's implementation of Segue SilkTest for GUI

and functionality regression testing, including automated and

manual scripting in 4Test language.

. Tested applications' functionality at the database level in

Microsoft FoxPro, Microsoft SQL, and Oracle environments, including

customized SQL scripting.

. Responsible for writing test plans and test cases.

Casualty Claim Representative, AIG Claim Services, Inc., Boston, MA.

October 1997 to March 2000

. Handled commercial lines general liability bodily injury and

property damage claims with exposures up to $150,000.

. Handled litigated, complex-issue and coverage-disputed claims.

. Coordinated defense strategies with staff and panel counsels.

. Licensed claim handler in New Hampshire, Rhode Island, Maine and

Vermont.

Senior Claim Representative, Travelers-Premier Insurance Company, Danvers,

MA

March 1997 to October 1997

. Handled personal lines automobile and homeowner's bodily injury and

property damage liability claims, Massachusetts jurisdiction.

. Licensed claim handler in New Hampshire, Rhode Island, Maine and

Vermont.

Technical Specialist, Travelers Insurance Company, Middleboro, MA

May 1993 to March 1997

. Handled commercial lines litigation and coverage-disputed claims

and claims with exposure from $25,000 to $100,000.

. Coordinated defense strategies with staff and panel counsels.

Technologies

. Microsoft Powershell

. Microsoft VBScript

. Microsoft ASP.NET

. Microsoft C#

. Compuware TestPartner 6.1

. Microsoft SQL Server 2005 and 2008

. VMWare Vsphere 4.0

. Microsoft System Center Virtual Machine Manager 2007 and 2008

. Microsoft VBA

. VMWare Workstation

. Segue SilkTest

. Citrix Presentation Server 4.5

. Citrix Edgesight for Load Testing

Additional Experience

. Knowledgeable in PC hardware maintenance, including diagnosis,

installation and replacement of internal components.

. Experience in administration of Microsoft Windows XP Professional

on workstations.

. Working knowledge of Microsoft Office tools, including FrontPage

and Visio.

. Building and maintenance of small-scale computer networks.

Education

Bachelor of Arts, Journalism, Saint Michael's College, Colchester, VT, May,

1993.

College curriculum included courses in Pascal and C programming, including

complex data structures.

References

Available upon request.

Contact this candidate