Customer Service Administrative Assistant

**** ****** ***** *****, ************, Texas *****

512-***-**** ( ******.****@*****.***

Violet AlbA

Education

. April 2006 - Dec. 2007 Capitol City Careers Austin, Texas

Certified Legal Administrative Assistant - 3.77 grade point average,

familiar with local legal research facilities and government offices

through class visits, Austin Legal Secretaries Association luncheon

attendee

. High school graduate

Summary of Qualifications

. State of Texas Notary

. Excellent verbal and written communications skills, five years

customer service experience, strong management skills, fluent in

oral/written Spanish

. Proficient in Microsoft Word, WordPerfect, Excel (including

spreadsheets and billing), type 70 wpm, strong internet research

skills

. Trained in legal document production (including ProDoc software),

legal theory and terminology, contracts, legal and business ethics,

and local court rules and procedures

Work Experience

. Dec. 2009 - April 2010 Field Asset (express services) Round Rock,

Texas

Contact Management -Bid Support Team - Call from outbound list to

vendors as well as received inbound calls and checked status on work

orders. Assist on any issues that vendors had that would be causing a

delay for the work orders to be submitted.

. Dec. 2007 - Nov. 2009 Hermosa Law Firm Austin,

Texas

Legal Assistant - Communicated with all clients, opposing attorneys,

as well as the county courts that needed assistance or to get case

status. Cases consist of personal injury, family, and civil. I also

assisted with the discovery on a case, all filings, notes and

researches needed. I produced all legal documents, from divorce

decrees, modification decrees and wills. I managed the office and

calendar, for example; appointments, supplies, billing, and payroll.

I was able and able to assist in all administrative duties.

. Sept. 2007 - Dec. 2007 Jorge Pineda & Assoc. Austin, Texas

Legal Assistant Internship - I worked as a receptionist for about two

weeks, which consist of answering four lines, and setting up new

clients. I then worked in the personal injury department. I gathered

all the information from clients for their automobile accidents. I

contacted the other parties insurance companies, as well as our

clients insurance company. I set up the clients with chiropractic

care with our partner chiropractic doctors.

. Feb. 2004 - Oct. 2006 Ace Cash Express Pflugerville, Texas

Store Manager - Processed payroll checks, transferred funds, handled

payday loans, budgeted and controlled inventory. Assisted customers,

employees and other store managers with questions or issues about the

store of Ace.

. Nov. 2002 - Jan. 2004 Dell Computers Round Rock, Texas

Sales Associate - Received incoming calls from customers interested in

purchasing a home computer, answered questions related to purchases,

sold accessories. Sold accessories to customers for their home

computers. I assisted in any other issue that they customer may have

had.

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