Customer Service Assistant
Resume:
D a ryl C. Ali
407-***-**** (Home)
407-***-**** (Cell)
***.*****@*****.***
OBJECT IVE: Dependability and room for advancement is what I am looking for in an
employer. My resume below shows strong work experience in the Home Development and
E ngineering Industry, but my educational background is within marketing. Currently
seeking employment within a corporation but not limited to the following fields, Home
Development or Home Manufacturing, Engineering, Department Store, Loan Processing,
A dministrative Assistant or Customer Service.
EDUCAT ION: 2000 to 2002 University of the Virgin Islands A.S. in Marketing
2009 to 2009 Seminole Community College Construction Management
WORK: 09/2008 to 10/2009 Express Scripts Orlando, FL
Patient Care Advocate (Part-time)
Handling large volume of inbound calls for special needed pharmacy patients! Filling
patient orders via the phone, t rying to switch patients to generic medication for cost
effectiveness when necessary, helping pharmacist in local pharmacies process claims,
verified H IPPA on every call. Collect any outstanding balances from previous invoices
before processing new orders. Providing claim overrides to pharmacist and doctors offices
w hen applicable on patient account. Providing fi rst call resolution on every call!
02/2008 to 08/2009 M cCorkle Construction Co. O rlando, FL
D ocument Control
P roviding administrative support to the owner, (2) Project Managers and Project Assistants,
(1) Mechanical/Plumbing Estimator, (1) Electrical Estimator, and (1) In-House estimator.
Being part of the bid team I also bind and shipped prints to subs for bidding. Received
p hone call and emails about upcoming projects, made copies, type letters, and sent faxes on
a daily basis. Managed stored electronic copies of blue prints on company server and also
t he Internet, scanned 24x36, 30x42, 8 x 14, and
11 x 17 inch paper on a daily basis using Xerox 721P. Managed scanned copies in t iff and
pdf format to be posted to internet and internal electronic departments on a daily basis.
M anaged and maintained monthly inventory reports for equipment being leased or owned
by the company. Reproduced project manuals and other documents relating to new projects!
Received and logged incoming mail. Prepared outgoing mail via Fed-ex, UPS, and USPS,
occasionally took mail to appropriate drop box.
04/2004 to 07/2007 M aronda Homes Sanford, FL
L oan Processor
P roject Assistant Sanford, Florida
E ngineer/T russ Assistant Sanford, Florida
Maintained underwri ting requirement, procedures & documentation. Coordinating &
p reparing loan closing documents and post closing. Clearing conditions & up-dating loan
f iles. Pull FHA case #’s, access CAIVRS and LDP/GSA lists. Processing and underwr it ing of
F HA, VA and Conventional loan. Providing administrative support to (2) Structural
E ngineers, (1) Truss Designer, and (1) Architect. Created, composed and edited all
correspondence, memorandum, and spreadsheets; prepared, t ranscribed, composed agendas
and minutes of meetings; scheduled and coordinated meetings, events, appointments which
i ncluded coordinating t ravel and lodging arrangements. Responsible for managing
permit ting function and was point person for developing and maintaining municipality
relationship. Maintain customer files, set-up customers and jobs in system. Scanned blue
p rints using Xerox Indust rial Scanner for managing electronic storage system. Prepared
and maintained monthly inventory on equipment loaned to the field.
10/2003 to 04/2004 Associated Staffing and Placement O rlando,
FL
L oan Processor Temp for Maronda Homes
Maintained underwri ting requirement, procedures & documentation. Coordinating &
p reparing loan closing documents and post closing. Clearing conditions & up-dating loan
f iles. Pull FHA case #’s, access CAIVRS and LDP/GSA lists. Processing and underwr it ing of
F HA, VA and Conventional loan.
12/2002 to 06/2003 Federated Stores I nc. O rlando,
FL
Sean John Representative
P repared Monthly Budget Reports, responsible for meeting monthly sales projections and
managed three employees. Operated a P.O.S. Cash Register on a daily basis and meet with
Sean John Representative monthly to merchandise the department.
Summers of 96 to 99 Seabreeze Car Rental S t Thomas,
VI
C ustomer Service Representative
P repared Rental Agreements, picked-Up Customers from local airport, wash cars when
returned from a completed rental agreement and handled cash and credit cards on a daily
basis
SKILLS: F HA/VA Conventional Processing and Underwri ting
P ull FHA case #’s, access CAIVRS and LDP/GSA lists
F NMA Desktop Originator and Desktop Underwriting
F HLMC Loan Prospector
VA LAPP approval
P roficient with DU/LP automated underwri ting and mortgage operating
systems
K nowledge of using POS Cash Register
Switchboard with 15 lines
SOFTWARE: T MO, Empower, Cit r ix, Diamond, Loan Prospect and Calyx, Vivace,
I magination, On-Screen Take Off, Internet Explorer, Power Point Microsoft XP and Vista,
M icrosoft Office, Excel
REFERENCES: AVAI LABLE UPON REQUEST!
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