Insurance Management
Resume:
NIGEL C. SHEPHERD, J.D., CPCU, ARe
Norwalk, CT 06854
***********@*****.***
PROFESSIONAL HISTORY
NCS CAPITAL MANAGEMENT, LLC, Norwalk, CT
A boutique-consulting firm, focused on property/casualty insurance issues,
strategy, compliance and leadership.
Managing Partner
. Partnered with Lanzko Consulting to create efficient, effective and
proactive strategies to reduce claims costs and mitigate exposures for
the insurance and reinsurance markets.
. Provide business development services, as a Master Franchise Owner for
a national chiropractic franchise (Healthsource Chiropractic and
Physical Rehab). Achieved 37.6% growth in 2009.
ASPEN SPECIALITY INSURANCE, London, UK
2005 - 2007
Bermuda holding company providing property and casualty insurance and
reinsurance, and specialty insurance and reinsurance for the marine, energy
and aviation sectors. Among the top 20 worldwide, with approximately $2
billion in annual premium. Managed group-wide claims budget. Directed staff
of 48 plus outside consultants, legal panel and third party administrators
totaling 150-200. Reported to Global President and COO.
Chief Claims Officer and Head of Global Claims
. Removed redundancy in Claims Risk Management Program (RMP), reducing
costs. Redundancies in the RMP had caused an un-quantified operational
cost without any increase in added value in return. Simplified key
operational risks associated with the loss adjusting process. Reduced
Claims RMP from 5 Risk Assessment Summaries (RAS) with a total of 28
controls, to one RAS with 10 key controls.
. Built partnerships to achieve swift adoption: As a member of the
Group's Leadership team and an executive member of the Reserving
Committee, established strong internal links with Underwriting, IT,
Finance, Actuarial and other key functions.
. Created and delivered best practice initiatives that ensured
compliance with internal controls & risk management protocol,
consistency in claims processing & litigation management, and
regulatory (SOX & FSA) compliance globally.
. Reduced costs through more efficient workforce; increased employee
metrics and service quality, and gained respect organization-wide for
the team. Achieved a 9% decrease in future personnel needs.
. Evaluated, negotiated and settled the most contentious, complex and
high-value Casualty, Professional Liability, E&O, Medical Liability,
Auto Liability, WC and Property claims.
. Managed Global TPA and Litigation Management programs.
. Created customer/client driven environment.
ALEA INSURANCE GROUP, Wilton, CT
2003 - 2005
Underwriter of specialty insurance and reinsurance through five principal
operating segments representing London Market Insurance & Reinsurance
business, North American Direct (MGA) Insurance, North American
Reinsurance, Continental European Reinsurance and Financial Services.
Approximately $2 billion annual premium. Managed staff of 52 plus outside
consultants, legal panel and third party administrators for a total of 100-
125. Reported to Global CEO.
SVP and Head of Global Claims
. Developed and implemented a "Best Practice" claims management strategy
for the five principal operating segments focused on improving
coverage analysis, reserving, litigation management, payment
decisions, as well as internal & regulatory compliance globally.
. Saved 20% in net reserve development, on over 5,000 discontinued
contracts, by implementing a Group-wide commutation strategy.
. Successfully managed and litigated high value Professional, E&O, Auto
Liability, Medical liability, WC, Excess and General Liability claims.
. Introduced Change Management to all claims managers from supervisor
and up and brought consistency to every process. Created a new
holistic vision, segregated into understandable, achievable parts, to
manage challenges faced by each stakeholder.
. Managed Global TPA and Litigation Management programs.
. Contributing member of Global Leadership and Reserving teams.
CONVERIUM REINSURANCE (North America) Inc., New York, NY
1993 - 2003
Underwriter of traditional treaty and facultative reinsurance products.
Spin-off by Zurich Financial Services until its North American operations
were sold to Berkshire Hathaway's National Indemnity.
Senior Vice President
2002 - 2003
Vice President 1996 - 2002
Assistant Vice President 1993 - 1996
Provided expertise to the Risk Strategies division while functioning as
Claims Risk Strategies Manager. Monitored loss activity, reviewed claims
operation of current and prospective clients including TPA's, and
reported on legal trends that could potentially impact the book of
business. Performed administrative duties including preparation of the
department's annual budget, hired and developed staff and coordinated
claim review schedules. Managed claims generated from Converium Re's
direct insurance (MGA) business. Participated in extensive customer and
broker interaction via client audits and various value-added services.
. Instrumental in integrating the Claims Management Department into the
process of an interdisciplinary approach to reinsurance underwriting,
using expertise in claims, actuarial and accounting to price and
underwrite new and current business opportunities.
. Managed Professional liability, Medical and Dental, E&O, Legal
Liability, EPL, Auto and Commercial General liability claims units.
. Created a company claims review protocol for analyzing the claims
management operation of current and prospective clients. Information
developed during these reviews was utilized in the actuarial pricing,
rating models and the underwriting decision making process.
. Established, implemented and monitored claims practice and procedure
manual, resulting in successful audits completed by the Internal Audit
team and external auditors.
. Managed National TPA program for Converium Insurance Company.
XL REINSURANCE COMPANY (f/k/a NAC Re), Greenwich, CT
1987 - 1993
Assistant Vice President 1991 - 1993
Claims Officer 1989 - 1991
Claims Consultant 1987 - 1989
Provided counsel, guidance and mitigation efforts on major claims
involving NAC Re, through communication with brokers and ceding
companies. Supported NAC Re's retrocession recovery efforts, foreign and
domestic. Identified and confirmed reinsurance coverage for ceded claims.
Evaluated the ultimate expected cost of claims with potential exposure to
NAC Re treaty and facultative claims.
AMERICAN INTERNATIONAL GROUP (AIG), Lake Success, NY
1985 - 1987
Litigation Specialist- Managed complex litigation claims
ALLSTATE INSURANCE COMPANY, White Plains, NY
1984 - 1985
Associate Claims Representative- Personal Auto and Homeowners Liability
EDUCATION & PROFESSIONAL TRAINING
Pace Law School, White Plains, NY Juris Doctor
1993
Syracuse University, Syracuse, NY B.S., Finance
1984
University of Michigan Ann Arbor, MI Management Development
Program 1992
LICENSES & CERTIFICATIONS
Admitted to NY State Bar- 1993
Associate in Reinsurance (ARe) -1996
Chartered Property & Casualty Underwriting (CPCU)-2002
Project Management Certificate- 2009
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