Customer Service Representative

G ia Gornati

**** ********** ******* **.

St Louis, MO 63129

Cell: 314-***-****

Email: ********@*****.***

EXPERIENCE:

**/**-*/** **** Plus World Market Sunset Hills, MO

Supervisor

• Handled customer service issues, problem resolution.

• Handled employee issues, conflict management.

• Performed opening and closing duties for the store.

• Assist customers in their shopping experience.

• Performed inventory control in the stock room and sales floor.

• Knowledgeable of all products and location in the store.

• Knowledgeable of all aspects of store management operations.

• Maintained the store in a professional and marketable appearance at all times.

• Maintained and balanced the safe and tills totaling $4000.00 and up.

• Responsible for new hire training.

01/99-01/00 Vitronic/Four Seasons St Louis, MO

Customer Service Representative

•Processed client orders and entered time on the Platinum, AS400 and Keyfile systems.

•Handled customer service issues.

•Distributed UPS, Fed Ex, and US Postal Service mail to appropriate clients.

06/98- 01/99 Tilt Arcade Oakville, MO

Floor Attendant

•Handled customer service issues.

•Maintained arcade in a professional and marketable appearance at all times.

•Maintained PC based gaming equipment.

•Balanced all financial and inventory receipts at the end of every shift.

•Trained new hires

•Assisted supervisor with special projects

EDUCATION:

September 2004 ITT Technical Institute Arnold, MO

• Graduated with a Bachelor of Science Degree in Project Management and E-Commerce.

• Received working knowledge in creating and implementing e-commerce web sites and project

documentation.

• Learned to effectively manage and administrate a team.

June 2002 ITT Technical Institute Arnold,

MO

• Graduated with an Associate Degree in Computer Science.

• Received working knowledge in the following operating systems: Windows 3.1, 95, 98, and 00, NT,

XP, Linux Red Hat, Linux Mandrake, and MSDOS.

• Received working knowledge in the following programs: All aspects of Office 97, 00, and XP,

FrontPage, Visio, Adobe Illustrator, and Adobe Acrobat.

• Received working knowledge in the following languages: HTML, XML, Visual Basic, and ASP.

• Gained working knowledge of Apple computers and software.

• Received Honors Recognition 3 times.

• Received Attendance Recognition 6 times.

Contact this candidate