Manager Customer Service
Resume:
Jacqueline Case
Murrells Inlet, SC 29576
Phone: 908-***-****
*********@*****.***
SUMMARY OF QUALIFICATIONS
Detail-oriented individual with a reputation for exceeding expectations taking initiative and improving results. Team player with the
ability to learn rapidly and adapt to change.
EDUCATIONAL EXPERIENCE
Raritan Valley Community College – North Branch, NJ September 2008 – Present
Majoring in Liberal Arts-Human Services and Pre Social Work Current GPA: 3.33
EXPERIENCE
Anthem Institute (Formally Chubb Institute), Parsippany, New Jersey
College that specializes in training students for specific career fields and assisting in finding employment after graduation.
Student Services Manager January 2008 – August 2010
• Planning, assigning and directing the work of department advisors; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems; interviewing, hiring and training of new
employees
Plan yearly budget for department
• Plan and oversee Graduation, Activities and New Student Orientation
• Assure all department paperwork and reports are accurate and completed on time.
• Work closely with Program Managers, Director of Education, School Counselor, Campus President and Corporate
Director of Student Services
• Hire, train and conduct reviews for advisors
• Update, catalog and monitor the Learning Resource Center as Campus Librarian
• Monitor and assist at maintaining student retention above 85%
Eastern Division Manager of the Year - 2010
Parsippany Campus Manager of the Quarter – 4th Quarter 2008
Eastern Division Rookie Manager of the Year - 2008
Student Services Advisor January 2007 – January 2008
• Monitor student’s attendance
• Motivate and coach students using success strategies
• Organize and participate in student activities
• Organize and oversee Graduation ceremonies
• Assist students in resume writing and job searching.
Receptionist September 2006 –January 2007
• Answer and transfer all incoming calls to proper departments
• Organize weekly reports to monitor incoming Admissions calls
• Assist people at the front desk
McDonalds, Branchburg, New Jersey
Restaurant that specializes in creating quick meals for customers and is based around customer service.
Server, Cashier March 2006 – October 2006
• Retrieve and package food for customers
• Obtain orders from customers
QUALIFICATIONS
• Trained in ACCSC Accreditation Standards, FERPA Regulations and Management
• MS Word, MS PowerPoint, MS Works, Microsoft Publisher, Microsoft Excel, Microsoft Outlook, Internet Explorer,
CampusVue
• Excellent Mathematical skills & Detail Oriented
• Strong team player with the ability to work on independent projects
PROFESSIONAL REFERENCES
• Beatrice Lewis – 973-***-****
o Dean of Academics at Anthem Institute
• Carol Fitzpatrick – 973-***-****
o Human Resources Recruiter at UPS
• Robert Case – 908-***-****
o Director of Career Services at Education Affiliates
• A.J. Bajek – 908-***-****
o Instructor at Anthem Institute
Contact this candidate