Customer Service Data Entry

Anthony Ervin

*** **** ***.

Cincinnati, Ohio ***32

513-***-**** (H)

513-***-**** (C)

**********@*****.***

Objective:

Computer and Electronic Engineering professional seek a career as an

electronic tech or any position utilizing my skills in the electronics or

computers.

Education:

ITT Technical Institute, Norwood, Ohio

Associate of Applied Science degree

Computer and Electronics Engineering Technology Graduated: December 14,

2008

Skills Summary

Multimeters Microsoft Word Troubleshooting

Bread Boarding Oscilloscopes Power Point

Signal generators Excellent Phone Skills Problem

Solving

Personal Computers PLC's Team Work

Data entry 12,000kph Soldering Organization

Microsoft XP AC Electronics DC Electronics

Microsoft Excel WAN/LAN Help desk

Customer Service

Work Experience:

Tier One Tech support

Pomeroy IT Solutions/ Cincinnati Bell Cincinnati, Oh

May 2009-July 2009

Inbound calls to help solve customers' connections problem with Zoomtown

Inbound calls to help customers set up their network for Zoomtown

Light selling for their Zoomtown Internet Security.

Dispatched trucks when the situation deem necessary

Configuration Tech

Core Staff/CompuCom Blue Ash, Ohio July 2008 to

August 2008

Image laptops and desktops with login info

Tested and assembled printers and scanners for shipping

Scanned inventory to get ready to be shipped

Electronic Assembler

DF Electronics Cincinnati, Ohio Jan 2008

to April 2008

Assemble circuit boards from component level

Tested circuit boards for malfunctions

Operated and maintained wave solder machine

Tier One Tech Support

Convergys/CBS Staffing Erlanger, Kentucky Oct 2007 to

Jan 2008

Helped people with technical problems with their internet ( wireless, LAN,

WAN,)

Helped people with technical problems with their TV service ( no picture,

fuzzy picture)

Helped train new employees with call procedures and technical support

Electronic Technician

Callos Company/Total Display Solutions Florence, Kentucky August

2007 to October 2007

Troubleshooting and identifying problem computer screens

Disassembled, repaired and reassembled computer screens

Heat tested computer monitors

References:

Available Upon Request

Contact this candidate