Customer Service Data Entry
Resume:
Anthony Ervin
Cincinnati, Ohio ***32
513-***-**** (H)
513-***-**** (C)
abkmct@r.postjobfree.com
Objective:
Computer and Electronic Engineering professional seek a career as an
electronic tech or any position utilizing my skills in the electronics or
computers.
Education:
ITT Technical Institute, Norwood, Ohio
Associate of Applied Science degree
Computer and Electronics Engineering Technology Graduated: December 14,
2008
Skills Summary
Multimeters Microsoft Word Troubleshooting
Bread Boarding Oscilloscopes Power Point
Signal generators Excellent Phone Skills Problem
Solving
Personal Computers PLC's Team Work
Data entry 12,000kph Soldering Organization
Microsoft XP AC Electronics DC Electronics
Microsoft Excel WAN/LAN Help desk
Customer Service
Work Experience:
Tier One Tech support
Pomeroy IT Solutions/ Cincinnati Bell Cincinnati, Oh
May 2009-July 2009
Inbound calls to help solve customers' connections problem with Zoomtown
Inbound calls to help customers set up their network for Zoomtown
Light selling for their Zoomtown Internet Security.
Dispatched trucks when the situation deem necessary
Configuration Tech
Core Staff/CompuCom Blue Ash, Ohio July 2008 to
August 2008
Image laptops and desktops with login info
Tested and assembled printers and scanners for shipping
Scanned inventory to get ready to be shipped
Electronic Assembler
DF Electronics Cincinnati, Ohio Jan 2008
to April 2008
Assemble circuit boards from component level
Tested circuit boards for malfunctions
Operated and maintained wave solder machine
Tier One Tech Support
Convergys/CBS Staffing Erlanger, Kentucky Oct 2007 to
Jan 2008
Helped people with technical problems with their internet ( wireless, LAN,
WAN,)
Helped people with technical problems with their TV service ( no picture,
fuzzy picture)
Helped train new employees with call procedures and technical support
Electronic Technician
Callos Company/Total Display Solutions Florence, Kentucky August
2007 to October 2007
Troubleshooting and identifying problem computer screens
Disassembled, repaired and reassembled computer screens
Heat tested computer monitors
References:
Available Upon Request
Contact this candidate