Project Manager Management

Highly experienced Project Manager with a rich background in technology

spanning Information Technology, Web 2.0, Social Media, Broadband, and

Telephony

Professional Experience

Tradeloop Corporation, Somerville, MA

Consulting Project Manager 2010

Assisting the CEO with organizational redesign and implementation of Scrum

in R&D. Tradeloop hosts a subscription based web trading floor for IT

wholesalers.

Defining and documenting new organizational processes and procedures.

Coaching/training entire company on implementing Scrum.

Coaching/training Scrum of Scrum contracted team in India

Assisting Product Owner in prioritizing backlog

Acting as ScrumMaster until longterm replacement is trained.

Spring Partners, Charlestown, MA 2009 -

2010

Project Manager/Product Expert

Managed Business-to-Business development and delivery of customized

implementations of the Springpadit.com Web 2.0 application in an Agile

environment.

Responsible for translation of customer wireframes and draft specifications

into requirements and work packages.

Implemented standardized processes and procedures.

Led Quality Assurance activities.

Provided Expert level Technical Product Support to internal and external

customers.

MediaFriends, Woburn, MA 2007 -

2009

Project Manager

Was recruited by VP of Operations to established the Program Management

Office (PMO) from the ground up implementing processes, procedures based on

Project Management Institute (PMI) guidelines.

Managed Business-to-Business hardware and software deliveries to Cable TV

networks and Telephony Carriers in Canada, US, and Latin America. Customers

included Comcast, Sprint, Videotron, VTR, OneLink, Liberty Puerto Rico, and

Telmex.

Drove UI design for a Web based SMS Chat client as instrumental member of

product team.

Teamed with Sales and Business Development in defining requirements and

Statements of Work.

Led Software Development of EBIF video client as Product Manager in

cooperation with Comcast.

Provided Technical and Project Support for the creation and maintenance of

internal and external demonstration and test systems.

Comverse, Wakefield, MA

1999 - 2007

Senior Project Manager (2004 - 2007)

Managed large-scale, complex deployments of Comverse value-added telephony

products into US and Canadian tier-one carriers such as AT&T, Rogers, Bell

South, Verizon, Sprint, and T-Mobile.

Led company's largest deployment of the Ring Back Tones platform throughout

the geographically diversified AT&T wireless and Ericsson networks.

Key player in the implementation of Profit and Loss (P&L) methodologies and

tracking mechanisms in the US Program Management Office.

Developed web-based data collection application for tracking cross

departmental P&L data using PHP, Pearl, CSS, Javascript, and MySQL.

Created cross-departmental resource scheduling tool using Python and MySQL.

Comverse, Wakefield, MA

Assistant Director Customer Services (2001 - 2004)

Managed day-to-day operations of the Technical Assistance and Call Centers

in US, Mexico, and Brazil.

Managed activity of thirty-four direct reports. Team was composed of

Technical Leads, Tier One/Two Engineers, and Office Administrators.

Spearheaded task-force to review and assure integration of processes

between the Project Management Office and the Customer Support

organization.

Facilitated formal Lessons Learned reviews for the Services organization.

Responsible for Service Level Agreement compliance.

Oversaw ISO Quality compliance.

Comverse, Wakefield, MA

Technical Lead (1999 - 2001)

Customer Relationship Manager for BellSouth, Southwestern Bell, and AT&T

Provided Senior Level Technical Support to internal and external customers

Provided Project Management of software updates into the customer networks.

Harte Hanks Inc, Billerica, MA

1996 - 1999

Senior UNIX Engineer

Provided Senior level UNIX and Linux Engineering Support of hardware and OS

for Harte Hanks hosted and onsite database solutions.

Managed internal and external projects for the IT and delivery teams

Developing and maintained in-house MySQL/Java data base solutions used by

the IT team.

Workgroup Solutions Corp, Woburn, MA 1994 -

1996

UNIX and Desktop Administrator

Provided Admin Support for the company's UNIX, NT, and Network

infrastructure. Responsible for desktop support of UNIX, Windows, and MAC.

Supervised two part-time engineers.

Computer Sciences Corporation, Burlington, MA

1993 - 1994

Systems Analyst

Project Manager and Liaison between US Air Force Information Management and

CSC for technical solutions to be delivered into the Air Force network at

Hanscom Air Force Base by CSC.

Military Service

U.S. Air Force, 1986 - 1993 NCOIC Plans and Programs, Directorate of

Information Management (IT Manager)

Publications

Published numerous times in technical trade magazines such as:

Samba-- Tuning the NT/UNIX Dance: Sys Admin Magazine

The Other Backup-- dump: Sys Admin Magazine

Shining Star: Unix Review Magazine

Security- A Multi-Tiered Approach: Sys Admin Magazine

Boxee- Watch more TV: Linux Format Magazine

GNOME Planner- Managing projects: Linux Format Magazine

Blog: Stress Free Productivity sfp101.com

Special Training/Certificates

Certified ScrumMaster

Project Management Professional (PMP) certification training - Merrimack

College, North Andover

Five Levels of Leadership - Training Moments Inc., Grapevine, TX

Total Quality Management (TQM) - USAF

Keywords

Technology, UNIX, Linux, Apple, Mac, Broadband, Cable, Telecommunications,

Web 2.0, Cloud, Program, Project, Manager, PMP, Field, Software, Hardware,

SMS, Service, IT, Support, Implementation, Deployment, Delivery,

Integration, Agile, Scrum, ScrumMaster, XP

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