Customer Service Manager

Stephen L. Cosgrove

**** ********** ****

Allen, Texas 75013

*************@**.**.***

214-***-****

OBJECTIVE International or Domestic Logistics Specialist, Senior Materials Coordinator,

Warehouse Manager.

SUMMARY

• 36 years of logistics and distribution experience

• Head of international and domestic shipments including dangerous goods for over

• 16 years with Olympus America Inc./Beckman Coulter Inc.

• Highly effective and positive approach to supervising others leading by example

• Certified in dangerous goods shipping (air and ground) in accordance with ICAO, IATA,

and DOT.

• Proficient in JD Edwards and Matrix logistics software and FedEx, UPS, Roadway, machines

shipping software as well as those of multiple other freight carriers.

• Retained customer goodwill through timely order processing and customer service

EXPERIENCE

1993 to 2010 Olympus America Inc./Beckman Coulter Inc., Irving, Texas

Logistics and Senior Materials Coordinator

• Supervised 5 employees daily. Typically responsible for supervising and training 15 employees of

various cultures.

• Taught workers through my own experience to deal with the daily challenges of the job in a

constructive way. Recognize their accomplishments.

• Work efficiently. Maintain morale and motivation. Encourage productivity and dedication.

Improve efficiency.

• Single handedly oversaw high volume department of dangerous goods and domestic and

international shipments.

• Implemented changes in procedures to improve dept. efficiency.

• Managed emergency on-call requirements.

• Freight Company and freight forwarder interaction, negotiations, and communications.

• Daily interaction with customers, U.S. corporate office, and Latin American office.

• Experience in all areas of distribution and logistics.

• Responsible for training of Beckman Coulter Inc. employees in California.

• Shipping Documentation (Commercial Invoices, Packing Lists, MSDS, Haz Mat Decs, etc.)

• Invoice Fulfillment, Shipping and Receiving, Inventory Control, Certified Forklift Operation,

Dangerous Goods Specialist.

1987-1993 Wyse Technology Inc.

Warehouse Manager

•

1974-1987 Tupperware Inc.

Warehouse Manager

•

ATTENDANCE /

RECOGNITION

• Five gold certificates for perfect attendance and four silver certificates (Olympus/Beckman)

• Yearly recognition for productivity, efficiency, positive attitude, and customer service

• Regular attendance at Dangerous Goods, Logistics, and Documentation Certification Classes

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