Customer Service Assistant

DIANA LIZ REYES *** Dey St. Apt.*** Harrison, NJ *7029

201-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

A diversified background in Environmental Science and Biology, research,

teaching, tutoring, data entry and customer service complimented by event

planning, fundraising and community building. Applied creative,

organizational, communication and leadership skills on a wide range of

projects while developing a rapport with a broad spectrum of individuals.

PROFFESSIONAL EXPERIENCE

Tuff Rhino, Lyndhurst, NJ (05/10 - present) Chief Data Officer/Customer

Service

> Updated websites to convey the proper information.

> Processed orders through Volusion, Amazon, and Google and kept

customers updated on back order status.

> Talked to customers and manufacturers on the phone and through e-mail

to resolve order issues calmly.

> Update invoice status to ensure payroll department kept up with

manufacturer bills.

Tuff Rhino, Lyndhurst, NJ (9/08 - 11/08) Data Entry Analyst

> Combed through data in company catalogs and websites and rearranged

the data in an Excel Spreadsheet so that other employees can use it as

an interactive order form online.

NJIT Residence Life Newark, NJ (1/08 - 5/08) Desk Attendant

> Secured the halls by verifying guest and student entry by either a

sign-in process or a swipe of there school ID card.

Center for Academic Progress and Enrichment Newark, NJ (1/08 - 5/08) NJIT

Biology and Writing Tutor

> Provided academic assistance to students in the fields of Writing and

Biology to boost confidence, grades, and test scores.

NJIT Residence Life Newark, NJ (8/06 - 5/08) Redwood Resident Assistant

> Envisioned, prepared, and executed programs for dormitory residents on

my floor such as a Super -Smash Tournament, Peanut Butter Jelly

Social, Pancake Flip-off, Moma museum trip, Rockefeller Christmas,

etc.

> Participated in organizing and implementing campus-wide events such as

Highlander Day and Midnight Madness and publicizing them in the

Special Projects Committee.

> Acted as a mediator for conflicts between residents at the dormitory

and enforced university res-life policies

> Acted as an informant for NJIT and assisted in solving minor

administrative problems and easing the transition from home to college

for incoming students.

> Participated in the NJIT RA Training Committee to organize training

sessions for new and incoming RA's.

Educational Opportunity Program Newark, NJ (Summer 07) NJIT Tutor and

Teaching Assistant

> Provided academic assistance to students in the fields of Management

and Mathematics to boost confidence and test scores

> Formulated quizzes to assess students' weaknesses and facilitated

study sessions targeting those areas

> Graded test papers, homework, projects, and quizzes and organized that

data in an Excel Sheet

> Managed the classroom and facilitated lessons when the professor was

absent

EVSC / Chemistry Department Newark, NJ (Summer 07) NJIT Research Assistant

> Assisted in lab activities and worked on site to determine the

mechanics of delivery of horseshoe crab eggs to migratory shorebirds

in Delaware Bay.

> Analyzed sediment size and counted sediment tracer.

> Managed data gathered by entering data using database software and

summarizing project data using statistical software.

> Record and reported data gathered in the field by maintaining a field

and lab notebook and summarizing work in the form of a scientific

report.

Freshman Orientation Program Newark, NJ (Summer 06) NJIT Miniversity

> Led groups of incoming freshmen through orientation while representing

NJIT in a positive light

> Facilitated informative PowerPoint presentations for students.

> Organized and set up breakfast, lunch, and barbeque for the students.

NJIT Alumni Association Newark, NJ (10/05 - 12/05) NJIT Phon-a-thon Caller

> Solicited donations from NJIT alumni to help support the Alumni Fund

which helps to maintain NJIT's athletic department, scholarships for

undergraduate students, renovations within the campus, etc.

EDUCATION

New Jersey Institute of Technology Albert Dorman Honors College, Newark, NJ

(5/10)

B.S in Environmental Science and B.A. in Biology Double Major; 3.412 Major

GPA

SKILLS: Bilingual: Spanish/English, Excel, Word, PowerPoint and the

Internet.

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