Life Insurance Manager

Brad Orr

**** *** *** **. ****: 972-***-****

Little Elm TX 75068 Cell: 469-

***-****

*********@*****.***

[pic]

Background Summary

A professional with over 20 years experience as mainframe application

programmer and as a business analyst. Have proven expertise for project

life cycle; from specifications to testing and implementation. Value

teamwork, initiative, & accountability. Knowledge and abilities include:

- Consistently meet tight deadlines - Discover user needs and respond

timely

- Can relate to wide variety of - Create time-saving documentation

people

- Public speaking and leading small - Training newcomers

groups

- Can analyze a task into achievable - Software: MS Word, Excel,

goals Powerpoint

Accomplishments

. Fielded and answered a high-volume of user questions on a wide variety

of computer system problems ranging from report distribution to urgent

loss of online capability. Coordinated resolutions between remote

locations.

. Successfully installed several software releases, running or

coordinating all appropriate file conversion, file maintenance, and

software migration jobs. Releases installed in multiple unit test

environments, as well as acceptance test and production environments.

. Anticipated, researched, and wrote documentation of problem

resolutions for team use of REMEDY, a problem reporting system.

Distributed documentation to call-center management, and reduced

tickets routed to my team by 66%.

. Researched and wrote system overview of Medicare's daily computer

cycle (for Texas) that was described by management as "excellent" and

was commended for its organization, ease of reading and thoroughness.

Professional Experience

American General Life, 1/2001 - 6/2009

Sr. Programmer. Modified, tested and installed COBOL programs for the

CyberLife system, a life insurance application. Wrote complex report

program for insurance riders, reading both a policy master and producer

exchange files. Retrieved coverage data by reading VSAM inforce policy

master randomly with a key. Modified error logic to set error when an

online file was closed, then added logic to 5 programs in call chain to

display error (both New Business and Inforce). Corrected print of major

reference file by applying 3 vendor modifications from future releases.

Saved significant time and money by reformatting an interim file with an

IBM utility rather than writing a program. Also installed software

releases, wrote documentation, and worked in on-call rotation.

Southwestern Life, 12/1996 - 10/2000

Sr. Programmer. Modified, tested and installed COBOL programs for the CK4

system, a life insurance application. Learned and administered weekly file

maintenance that fixed, purged and loaded records to master files, which

brought stability to the process, and was commended by my manager.

Generated correspondence to policy holders that explained company policy in

situations of both tornado damage and company name change. Correspondence

merged name and address extract file with form letter and forms flash

letterhead. Converted dates in an ALC annuity subsystem for the year 2000

project.

Blue Cross Blue Shield of Texas, 6/1984 - 12/1996

Programmer/Analyst II (7 years). Modified, tested and installed COBOL and

ALC programs for TMS, a Medicare (Part A & B) insurance application. Made

several modifications to a correspondence system in ALC. Prepared for and

participated in off-site disaster recovery exercises. I installed vendor

software releases, including a high volume of JCL changes, consistently

meeting tight deadlines to achieve timely fulfillment of congressional

legislation.

User Liaison Coordinator (5 years). Researched and answered user inquiries

on a wide range of system problems, including report distribution.

Coordinated user testing of system modifications. Consistently found

missing reports that were quickly re-routed to the correct user.

Education

Graduate: Dallas Theological Seminary - Master of Arts Christian

Education, 2010

Undergraduate: Baylor University - Bachelors of Business Administration,

1981

Contact this candidate