Human Resources Manager
Resume:
Valley Village Ca 91607 E-Mail :*******@*******.***
Cell :424-***-****
Education
Diploma in Business Management (2001)
(Professional Academy of Management Sciences)
Professional Experience
Candlewood suites
Night Auditor 09/06-09/03-10
Main Duties Include:
. Assign rooms and issue room keys.
. Check with the housekeeping departments that rooms are ready for
occupation.
. Liaise with the bell desk to deliver luggage to the rooms.
. Note requests for wake-up calls, transport arrangements and other
general enquiries.
. Settle guests' complaints with tack and diplomacy.
. Communicate with other departments regarding group and VIP check-ins.
. Keep a record of guests' arrivals, day and time of check-in, length of
stay, and their special needs liaise with other departments such as
housekeeping, restaurants and security, regarding VIP and group check-
in manage the booking of rooms.
. Transact foreign exchange, for example, converting foreign currencies
and traveler's check into local currency.
. Settle bill payments and expenses quickly and accurately for guests
who are checking out.
Credit Control 08/05-09/06
Main Duties Include:
. Working with financial control team reconciling bank statements.
. Reconciling general ledger balances for month end reporting.
. Calculating and raising of invoices for investment services and month-
end accounts preparation,
. Preparing invoices, dealing with different travel agencies regarding
outstanding payment issues.
. Preparing monthly reports of various credit and debit card companies
Comfort inn Suites
Night Auditor 05/08/05/10
Main Duties Include:
. Operate the Front Desk properly, efficiently and with profitability,
which includes overseeing the functions of front desk manager at
night.
. Delegate duties and responsibilities to colleagues and ensure that
work processes are in a logical order.
. Ensure that Legendary Quality Standards, policies and procedures are
adopted.
. Control and analyze departmental costs to ensure spending is within
budget.
. Handle all guest complaints and comments tactfully
. Perform all aspects of human resources and training functions,
including hiring, performance appraisals, counseling, coaching,
training, disciplinary actions
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