Customer Service High School
Resume:
Mia S. Newton Objective
Newark, Ca 94568
miasoraya@yahoo.c
om
To obtain a position that will allow me enhance present
skills for future advancement.
Work Experience
Assistant Deli Manager - 11/09 - Present
Safeway
Fremont, Ca
Duties include provide superior customer service.
Responsible for assigning the daily duties of deli
department staff and preparing deli products
(sandwiches, deli trays, soups, etc.) in accordance
with company standards on merchandise presentation,
safety, sanitation, service and suggestive selling.
Conduct order writing & inventory.
Customer Service Lead - Training Coordinator 3/2007
-5/2009
Direct T.V.
Rancho Dominguez, Ca
Duties include coordinating installations and service
calls for DIRECT T.V. products and services
Balance average of 100-250 incoming and outgoing calls
daily
Assign shift responsibilities for customer service
representatives,dispatchers,satellite/CAT-5 installers
Train new hire classes consisting of installation
technicians/customer service reps/ dispatchers
Launched Oklahoma City, Oklahoma call center
Data Entry Clerk - 10/2006 - 12/2006
SAG - Screen Actors Guild Pension and Health Department
Burbank, Ca
Process medical claims for pension department
Process PDF files
Client Advocate - 4/2005 - 10/2005
Yahoo.com Search Marketing
Pasadena, Ca
Answer inbound queue calls in large call center
(200-250)
Troubleshoot client's online account
Cross-sell Yahoo! Search Marketing products
E-mail, call or fax clients who have inquiries pending
upon research
Provide editorial & marketing assistance to increase
sales and productivity
Receptionist/ Admin Assistant - 4/2004 - 4/2005
CB Richard Ellis Brokerage Services
Torrance, Ca
Greet visitors
Answer/direct incoming phone calls (100-150)
Procurement of office supplies
Create and distribute monthly & quarterly newsletters
Distribute open house mailers
Directory Assistance Operator (411) - 5/2002 - 8/2002
AT&T
Culver City, Ca
Received inbound queue 250 -300 calls daily
Allocate request efficiently
Education
8/2009 -9/2009 - Major Nutrition /Minor Diet &
Nutrition
Long Beach City College, Long Beach, Ca
8/1997 - 6/1999 Major Social Sciences/Minor Physiology
Cerritos College, Norwalk, Ca
9/1995 - 6/1997 High School Diploma
Tracy High School, Norwalk, Ca
Skills
10-key punch- Advanced MS Excel - Experienced MS
Outlook - Advanced
MS PowerPoint - Experienced MS Word - Advanced
Typing 45WPM Cash Register - Advanced
10 + years of Customer Service - Client Advocate
Services
References/Salary History
Available upon Request
Contact this candidate