Customer Service Medical Billing

Location:

Posted:

September 14, 2010

SALLY HOBBS

NEWPORT NEWS, VA 23608

*********@*****.***

OBJECTIVE: To work as a medical biller and coder in an atmosphere that will utilize my organizational

skills, ability to communicate effectively, detail orientation, effective trouble-shooting, and

outstanding work ethics.

SKILLS: CPT,ICD-9,10, HCPCS Coding, Insurance eligibility verification, ERA, DEERS, Hospital

billing,UB-04, Revenue Codes, OCE, MCE systems, CMS, Encoder and CCI, Microsoft

Word, and Medisoft.

EDUCATION:

Diploma-Medical Billing and Coding Specialist Centura College Newport News, VA

Graduation date August 19, 2010

Certificate - Office Assistant Kee Business College Newport News, VA

October 1992

EXPERIENCE:

2003-2008 West Corporation Hampton, VA

Teleservice Representative

• Taking orders for various products for various clients

• Customer Service for Cellular Companies ATT/Cingular

• Setup contracts for new customers

• Changed contracts for existing customers

• Explained billing

• Transferred calls when needed

• Ordered new phones and accessories for customers

• Took applications for Student Loans

• Answered questions customers may have had about loans

• Upsells

• Logging of all calls received

1999-2003 Gourmet Services Hampton, VA

Line Server

• Setting up and breaking down lunch and dinner lines

• Setting up and breaking down hot bar and salad bar

• Preparing sandwiches in Deli

• Making sure all foods in area were well stocked

• Salad preparation

• Catering

• Cleaning designated areas

• Assumed Supervisory duties when needed

Reference: Provided Upon Request