Customer Service Insurance

BRET A. FOSTER

**** ******* **** ***** 972-***-****

Grand Prairie, Texas 75052 ************@*****.***

PROFESSIONAL SKILLS:

Multi-tasking, extremely organized, deadline oriented, professional team

player experienced in the fields of insurance claims adjusting and

estimating, negotiation and customer service looking for a challenging

position in a growing company:

Have a valid current Insurance Adjusters license for the State of Texas

Held a supervisory position for 12 years

Proficient in Windows XP, Microsoft Word, Internet research

CCC estimating software, have also worked with Audatex estimating system

Lotus Notes -Sametime instant message and email

EDUCATION:

BACHELORS DEGREE IN FINANCE, MINOR IN MARKETING

PROFESSIONAL EXPERIENCE:

FARMERS INSURANCE August 1988 TO

August 2010

. Handle all types of vehicle claims including personal auto and light

trucks

. Handle vehicle claims with varying degree of complexity

. Contact appropriate parties to obtain all relevant facts regarding

claim

. Established timely and maintained appropriate claim and expense

reserves

. Developed and continually updated a plan of action for all claims

. Negotiated and completed claim settlements within authority to

appropriate parties

. Meet all quality standards and expectations per Best practices

. Have strong customer service skills dealing with vehicle owners, body

shops, and agents.

. Able to lift objects weighing up to 70 pounds and utilize common tools

to move objects

. I am over 21 years old and possess a valid Texas Drivers License, have

a good driving record, and I am able to pass a pre-employment

substance abuse test, background check and DOT physical.

References: Available upon request

Contact this candidate