Customer Service Manager

Location:

Posted:

September 28, 2010

E r icka Aguilar

******.*********@*****.***

Home: 972-***-****

Highly skilled bilingual student seeking a career within an organization that offers an opportunity to

learn about the retail, fashion and merchandising industries. Skilled in fashion draping,

patternmaking, and sketching. Currently taking courses in CAD, design principles, textiles and

business management.

E mployment

Maxsilk Flower Arrangements – Store Supervisor Dallas, TX Oct. 2009 – Nov.

2009

• Supervised the store and managed inventory

• Responsible for receiving payment from customers for all purchases

• Wrote receipts in an organized manner

• Managed store copies of receipts and tallied up profits to tu rn in to manager daily

• Assisted customers with questions about the products and the store

Personality T raits and T ransferable Skills

• Friendly and outgoing personality

• Works well under stress and in intense situations

• Can solve problems creatively and efficiently

• Great computer skills in Microsoft Word, PowerPoint and Adobe I llustrator and Photoshop

• Good customer service skills, patient, friendly, polite and willing to help

• Excellent ability to negotiate and compromise with others

Education

Wade College D allas, TX 2009 – Present

• Working on major in Fashion Design, Marketing and Merchandising

• Experience in business management

• Completed pattern making and sketching course

• Currently taking a CAD course

• Knowledgeable with a sewing machine, serger and button hole maker

• Skilled in Microsoft Word and PowerPoint

Sachse H igh School Sachse, TX 2007 – 2009

• Texas Scholar award for accomplishing three years of a foreign language (Spanish)

• Two years of AP History

• Two years of AP English